Registration Customer Service Assistant

North Northamptonshire Council; Kettering; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension with life cover

Generous leave 28-33 days

Hybrid/flexible working

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

HMRC travel rates

Employee Network Groups

Job summary

North Northamptonshire Council in Kettering is seeking an Administrative Support Assistant to manage front-line customer service, payments, and administrative tasks in a busy Registration service.

The role requires strong Office 365 and CRM proficiency, data entry accuracy, and a commitment to excellent customer care. Hybrid working arrangements are available, with a focus on service efficiency and collaboration.

Qualifications

• Front-line customer service in busy office environments.
• Proficiency with MS Office 365 (Word, Excel, Outlook).
• Experience with CRM systems and registration services is a plus.

Responsibilities

• Provide administrative support to customers and colleagues in a busy office.
• Manage front-line contact via face-to-face, telephone and email.
• Process payments and administer ceremonies and statutory events.
• Maintain and update databases and records.
• Support management with reports and document preparation.

Skills

Customer service

Office skills

Data entry

Communication

Tools

MS Office 365

Registration Service System

CRM systems

Job description

The following content displays a map of the jobs location - Haylock House, Kettering Parkway,Kettering

Haylock House, Kettering Parkway,Kettering

Closing Date

16/11/2026

Job Category

Registration of Births, Deaths and Marriages

Organisation

North Northamptonshire Council

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

To provide administrative support to customers and colleagues in a busy office environment. The job will entail undertaking the full range of front line customer service contact activities and associated administration and back office activity to enable the service to carry out its day to day business.

The job requires extensive use of office software packages (EG Word, Excel, Outlook, internet, Registration Service System , CRM systems) and assisting with the development of new procedures and processes designed to improve the efficiency of the service.

The job also requires a high standard of customer care and extensive customer contact (telephone and e‑mail). With occasional administrative support to other areas of the Registration Service such as Copy Records office or Coroners etc.

What will you be doing?

Deliver the processes required to ensure that all customer’s ceremonies and statutory events are properly booked, recorded, confirmed, and co‑ordinated. Examples of ceremonies would include weddings, civil partnerships, renewal of vows, naming and citizenship, including taking customer payments.

Use internal software tools , such as MS Office 365, ceremony online booking system , telephony system and other related programs which fall within the scope and purpose of this role.

Be the first point of contact and resolve customer queries at the first point of contact either through face to face, telephone, or e‑mail contact.

Provide advice on the legal requirements to customers seeking statutory services (birth, death and marriage/civil partnerships)

Administer all customer financial transactions in an accurate and timely manner to ensure the Registration Service receives the correct payment at the appropriate stage in the ceremony process.

Collate and prepare the quarterly clergy returns, liaising with Registrars and the clergy as appropriate, resulting in payments to the clergy.

Provide administrative support to the Management Team, E.G. updating of customer records, assisting with calls from the general public and the preparation of documents for approval and processing.

Receive information from other agencies and advising staff, under the direction of a manager, of any changes required and/or acting as a central contact point for service queries.

Maintain and update excel and system bases databases as necessary.

Maintain at all times a high standard of customer care with all customers and staff, in accordance with the service’s aims and the Council's customer care policies.

Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.

Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

About you

Please refer to the attached job description and person specification required for this role.

The persons specification forms a key part of our assessment process, therefore it is essential that you clearly demonstrate within the supporting statement how your skills, knowledge, experience and qualifications meet the criteria for this role as applications will be assessed based on the evidence provided.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)