Registration Customer Officer (Hybrid) – Front‑Line Service

Wiltshire Council; Trowbridge; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Wiltshire Council is seeking a Registration Customer Officer based in Trowbridge County Hall Registration Office. You will join a busy Registration Customer Officer team, building appointments with registrars and handling enquiries for marriages, civil partnerships and citizenship ceremonies.

The role demands excellent communication, tact with clients during life events, and strong organisational skills. The hybrid model balances on-site and admin time, with a commitment to inclusive,

Qualifications

• Excellent communication and interpersonal skills.
• Ability to relate tactfully and sensitively to customers during key life events.
• Able to work accurately, be well organised and methodical, paying close attention to detail under pressure.

Responsibilities

• Arrange appointments for customers with the registrars.
• Deal with enquiries and take bookings for marriages, civil partnerships, citizenship and discretionary ceremonies.
• Undertake other administrative tasks associated with the role.
• Contribute to high standards of customer care as part of a busy team.

Skills

Communication skills

Interpersonal skills

Customer care

Attention to detail

Organisational skills

Team player

Job description

Wiltshire Council is seeking a Registration Customer Officer based in Trowbridge County Hall Registration Office. You will join a busy Registration Customer Officer team, building appointments with registrars and handling enquiries for marriages, civil partnerships and citizenship ceremonies.

The role demands excellent communication, tact with clients during life events, and strong organisational skills. The hybrid model balances on-site and admin time, with a commitment to inclusive,