Ceremonies Officer - Certificates and Reception

East Riding of Yorkshire Council; Beverley; On-site; GBP 18,000 - 19,000; Full time

Job summary

East Riding of Yorkshire Council is seeking a Ceremonies Officer for Certificates and Reception within Culture and Customer Services. You will handle certificate production, reception duties, and assist with payments and enquiries, ensuring accurate registration services and a welcoming experience for residents.

You'll process applications, maintain records, support administrative tasks, and may conduct ceremonies.

Qualifications

• Experience in a customer-facing environment.
• Experience of administrative work and maintaining accurate records.
• Exceptionally high attention to detail and accuracy.
• Confident, professional communication with a wide range of customers.
• Ability to manage workload in a busy environment.
• Ability to work well as part of a team and solve problems.
• Comfortable using Microsoft Office and other IT systems.

Responsibilities

• Produce and issue birth, death, marriage and civil partnership certificates.
• Provide reception duties and frontline customer service.
• Administrative support and record keeping for registration services.
• Process applications and handle payments and certificate applications.
• Assist with bookings and enquiries for various registration types.
• Support or conduct ceremonies when required, creating memorable experiences.

Skills

Customer-facing environment

Administrative work

Attention to detail

Communication

Workload management

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

Ceremonies Officer - Certificates and Reception

£17,851 - £18,144 per year ( Grade 5A pro rata)

Service area: Culture and Customer Services

Are you passionate about delivering outstanding customer service and take pride in producing accurate, high-quality work? We are looking for a professional and customer-focused Ceremonies Officer to play a key role in supporting the Registration Service through certificate production, reception duties, administrative support and, on occasion, the delivery of ceremonies.

This rewarding and varied role combines meticulous attention to detail with compassionate customer care, helping residents access vital registration services and marking some of the most important moments in their lives.

About the Role

As a Ceremonies Officer, you will be one of the first points of contact for customers visiting, telephoning or contacting the Registration Service online. You will provide a warm, welcoming and professional service, coordinating and booking appointments for various registration types (including births and deaths), while assisting customers with enquiries, payments and certificate applications, ensuring every interaction reflects our commitment to excellent customer care.

A substantial part of the role involves the production and issue of birth, death, marriage and civil partnership certificates. Working with both historic and contemporary records, you will ensure certificates, corrections and other registration processes are completed accurately, efficiently and in accordance with legislative requirements and General Register Office guidance.

You will also play an important role in maintaining the integrity of official records by helping to identify potential fraudulent activity and recognising safeguarding concerns, approaching sensitive situations with professionalism, discretion and empathy.

Working within a busy and supportive team, you will contribute to the smooth running of the service through a wide range of administrative responsibilities, including processing applications, maintaining records, handling financial transactions and responding to customer enquiries. No two days are the same, and from time to time you may also have the opportunity to support or conduct ceremonies, helping create memorable experiences for couples and families.

This is a role where accuracy, customer service and attention to detail are equally important, offering the opportunity to make a real difference to residents at key moments throughout their lives.

About You

We are looking for someone who:

• Has experience working in a customer-facing environment.
• Has experience of administrative work and maintaining accurate records.
• Demonstrates exceptional attention to detail and a high level of accuracy.
• Can communicate confidently and professionally with a wide range of customers, showing empathy when appropriate.
• Can effectively manage their workload and perform well in a busy environment.
• Works well as part of a team and has strong problem-solving skills.
• Is comfortable using Microsoft Office and other IT systems.

Why Join Us?

This is an opportunity to make a real difference to residents by supporting them with some of life's most important events. You'll join a friendly and supportive team where accuracy, professionalism and excellent customer service are highly valued.

Every certificate you produce and every customer you assist helps ensure that vital registration services are delivered efficiently, professionally and with care.

Travel

Some travel across East Riding of Yorkshire may be required, applicants must be able to transport themselves.

Ceremonies Officer - Certificates and Reception