Vital Records Ceremonies Specialist

East Riding of Yorkshire Council; Beverley; Hybrid; GBP 18,000 - 19,000; Full time

Job summary

East Riding of Yorkshire Council is seeking a Ceremonies Officer for Certificates and Reception within Culture and Customer Services. You will handle certificate production, reception duties, and assist with payments and enquiries, ensuring accurate registration services and a welcoming experience for residents.

You'll process applications, maintain records, support administrative tasks, and may conduct ceremonies.

Qualifications

• Experience in a customer-facing environment.
• Experience of administrative work and maintaining accurate records.
• Exceptionally high attention to detail and accuracy.
• Confident, professional communication with a wide range of customers.
• Ability to manage workload in a busy environment.
• Ability to work well as part of a team and solve problems.
• Comfortable using Microsoft Office and other IT systems.

Responsibilities

• Produce and issue birth, death, marriage and civil partnership certificates.
• Provide reception duties and frontline customer service.
• Administrative support and record keeping for registration services.
• Process applications and handle payments and certificate applications.
• Assist with bookings and enquiries for various registration types.
• Support or conduct ceremonies when required, creating memorable experiences.

Skills

Customer-facing environment

Administrative work

Attention to detail

Communication

Workload management

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

East Riding of Yorkshire Council is seeking a Ceremonies Officer for Certificates and Reception within Culture and Customer Services. You will handle certificate production, reception duties, and assist with payments and enquiries, ensuring accurate registration services and a welcoming experience for residents.

You'll process applications, maintain records, support administrative tasks, and may conduct ceremonies.