Registration Assistant

Hull City Council; Hull and East Yorkshire; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

LGPS pension

23 days annual leave + public holidays

Career development

Job summary

Hull Register Office within Hull City Council is seeking a Registration Assistant for a full-time, permanent role based in Hull. The position supports customers during life events, with duties including handling registrations, certificates, and ceremonies with sensitivity and precision.

The role offers development opportunities in registration law and procedures, and may include duties as a Deputy Registrar for marriages at approved venues across the city.

Qualifications

• Experience in customer-facing public service environments is desirable.
• Good IT and numeracy skills are essential.

Responsibilities

• Understand and apply the registration service legislation and guidelines.
• Provide clerical support and handle statutory and non-statutory fees, receipts and payments.

Job description

Job Details

Number of Vacancies: 1

Time Type: Full time

Worker Type: Regular

Proposed Interview Date: Wednesday, October 21, 2026

Hours of Work: 37

Hiring Manager: Caroline Lewis

Contact Number: 01482 612552

Job Description Summary

This is a Full Time, Permanent Position. Proposed interview dates - Wednesday 21st October & Thursday 22nd October 2026. Pay Award Pending. We are looking for an enthusiastic, organised and customer-focused individual to join Hull Register Office as a Registration Assistant. This is a varied and rewarding role at the heart of the Registration Service, supporting customers during some of the most significant moments in their lives. We're looking for a real people person who enjoys helping others, has a positive and approachable manner, and can provide outstanding customer care in a professional and sensitive environment. The successful candidate will have excellent communication and interpersonal skills, strong attention to detail and the ability to work accurately when handling sensitive information and legal documentation. Good IT and numeracy skills are essential, together with the ability to work effectively as part of a busy team. In return, you will have the opportunity to develop knowledge of registration law and procedures while working as part of a supportive team dedicated to delivering an excellent service for the people of Hull. The role also provides the opportunity to undertake duties as a Deputy Registrar, supporting marriage ceremonies at the Register Office and approved venues across the city.

If you are committed to delivering excellent customer service, enjoy working with people from all backgrounds and can maintain professionalism, accuracy and compassion in a busy environment, we would love to hear from you.

Role and Purpose

To support the delivery of the Registration Service. To provide timely and accurate certified copy certificates of registered life events within the Hull Registration district. This includes both handwritten and electronically produced certificates. Act as a first point of contact to the service providing a caring, listening service to customers’ which is both responsive to customer requirements, and which recognises the diversity of customer needs. To become conversant with relevant registration legislation and handbooks. To undertake the role of a deputy registrar registering marriages at the Approved Venues. To ensure collection and receipting of statutory and non statutory fees and the appropriate recording and control of secure stationary and stock.

Principal Accountabilities

1. To develop an understanding of the registration service and to become conversant with the relevant legislation and guidelines it works within.


2. Provide clerical and administrative assistance to support the provision of all aspects of the Registration Service. Be responsible for the collection of statutory and non statutory fees, this includes recording of transactions and issuing of appropriate receipts in respect of payments to the council.


3. To certify and issue copy birth, death, marriage / civil partnership certificates ensuring an accurate, efficient and timely service is delivered to users. To ensure the appropriate receipting and recording of security stationary and stock used (blank birth, death, marriage certificates and registers).


4. Register marriages at the and at other approved venues. Ensuring that the marriage register is maintained in accurate and legible manner. This includes completing legal preliminaries prior to a ceremony, interviewing the couple to confirm current and accurate information prior to completing the registration.


5. To input information on to appropriate computer systems to complete an accurate electronic record of a registration. Access IT systems and data bases to identity and retrieve records.


6. Under the direction of a Registration Officer carry out appointments of a non complex nature, ensuring that all entries made are recorded in an accurate, legal, confidential and timely manner. To attend and deliver non statutory services including Nationality & Settlement Checking and Citizenship. Ensure that services are provided within defined guidelines and to those that are entitled to receive them.


7. To provide advice and guidance to customers on all aspects of the registration service, this can be over the telephone and also face to face as first point of contact at reception. Recognising issues of a sensitive nature and when an enquiry needs escalating.


8. Safeguard the integrity of the registration process, through an awareness of sham marriage and other opportunities for fraudulent / criminal activity (i.e. forged documents, suspect certificate applications). Be aware of own responsibilities in handling sensitive and confidential information and wider role in preventing counter fraud and public protection.


9. To liaise with staff and customers to support the provision of a wide range of statutory and non statutory ceremonies to the occasion and need, attending and assisting at ceremonies as required.


10. To contribute towards the delivery of a flexible and responsive service, working at different locations and approved premises as appropriate. This may involve, weekend working and also delivering promotions with other organisation and partners both on and off site.


11. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

Compensation

Compensation Grades: GRADES 3.

Pay Ranges: £24,796.00 - £25,583.00

Job Classifications: 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working at Hull City Council

• A competitive salary


• An excellent pension through the Local Government Pension Scheme (LGPS)


• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period


• Career development and learning experiences from a range of training courses and learning methods


• Supportive and forward-thinking culture


• Great career development opportunities

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong.

We encourage people from all backgrounds to apply.

We adopt a 'name blind' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.

By joining our team you will be making a tangible difference to the lives of people in Hull. Working with people who are as passionate about our place and public services as you are.

https://www.hull.gov.uk/jobs/welcome-hull-city-council/introduction-working-hull-city-council