Ceremonies & Certificates Officer

East Riding of Yorkshire Council; United Kingdom; Remote; GBP 18,000 - 19,000; Full time

Job summary

East Riding of Yorkshire Council is seeking a Ceremonies Officer to manage certificate production, reception duties and essential registration service support. The role includes handling enquiries, payments and applications, while ensuring accuracy and compliance with guidance.

You will work within Culture and Customer Services, contributing to a high standard of customer care and safeguarding in sensitive situations. A great team environment awaits.

Qualifications

• Experience in a customer-facing environment.
• Experience with administrative tasks and maintaining records.
• Excellent attention to detail and high accuracy.
• Confident, professional communication with customers.
• Ability to manage workload in a busy environment.
• Works well in a team and shows problem-solving skills.

Responsibilities

• Produce and issue birth, death, marriage and civil partnership certificates.
• Provide reception duties and handle enquiries, payments and certificate applications.
• Coordinate appointments for registration types and deliver administrative support.
• Assist with safeguarding and detect potential fraud in line with guidance.
• Process applications, maintain records and handle financial transactions.
• Support or conduct ceremonies to create memorable experiences for families.

Skills

Customer service

Attention to detail

Administration

Communication

Time management

Teamwork

Tools

Microsoft Office

Job description

East Riding of Yorkshire Council is seeking a Ceremonies Officer to manage certificate production, reception duties and essential registration service support. The role includes handling enquiries, payments and applications, while ensuring accuracy and compliance with guidance.

You will work within Culture and Customer Services, contributing to a high standard of customer care and safeguarding in sensitive situations. A great team environment awaits.