Centre Operations Lead - Exams & Support

First Intuition; West of England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

3FIDays

25 days annual leave, rising to 30

Private medical scheme

Employee Assistance Programme

Social activities / events

Pension

Employee discounts

Job summary

First Intuition in the Southwest (Bristol) is seeking an Operations Team Leader to ensure smooth day-to-day centre operations. You will oversee exam bookings, invigilation, attendance monitoring, and inbox management while leading the Operations Team and supporting learners, tutors, and internal staff.

The role offers line management responsibilities as the team grows, with a focus on coordinating resources and maintaining strong communication across centres and learners.

Qualifications

• Experience in an operations, administration, or education support role.
• Excellent organisational skills with strong attention to detail.
• Ability to manage multiple priorities in an occasionally fast-paced environment.
• Pragmatic approach to problem solving.
• Clear, confident written and verbal communication skills.
• Potential for People Management skills and a desire for upward progression.

Responsibilities

• Line manage Operations Team members.
• Oversee the booking of exams in line with awarding body requirements and internal deadlines.
• Create and manage centre rotas to ensure appropriate operational cover.
• Monitor and manage learner attendance, escalating concerns where appropriate.
• Act as a senior onsite operational contact for internal teams and learners.
• Manage and coordinate exam invigilation and ensure compliance with exam and centre regulations.
• Manage shared inboxes, ensuring timely and accurate responses to queries.
• Support day-to-day centre management activities to ensure smooth delivery.
• Coordinate delivery resources to support teaching, exams, and centre activity.

Skills

Organisational skills

Multi-tasking

Communication skills

People management potential

Problem solving

Written and verbal communication

Team support

Tools

Microsoft Teams

Microsoft Office

Outlook

Job description

First Intuition in the Southwest (Bristol) is seeking an Operations Team Leader to ensure smooth day-to-day centre operations. You will oversee exam bookings, invigilation, attendance monitoring, and inbox management while leading the Operations Team and supporting learners, tutors, and internal staff.

The role offers line management responsibilities as the team grows, with a focus on coordinating resources and maintaining strong communication across centres and learners.