Exams Operations Manager - Platform, Proctoring & Compliance

EDClass; Rotherham; On-site; GBP 33,000 - 40,000; Full time

Job summary

EDExams is seeking a hands-on operations professional to own the end-to-end examination, diagnostic, and mock assessment lifecycle across client accounts on our brand-new platform. You will coordinate live online proctoring, manage a remote invigilator team across shifts, ensure compliance with JCQ and Ofqual, and deliver seamless support to candidates and administrators.

This role reports to the Senior Leadership Team and sits at the heart of EDExams' mission to provide secure, scalable, and

Responsibilities

• Hold single-point operational accountability for the end-to-end examination, diagnostic, and mock assessment lifecycle across all client accounts on our brand-new platform.
• Oversee the complete operational handover from EDClass’s instructional cohorts to EDExams’ live assessment environments, taking full ownership of finalising the qualification cycle for Functional Skills and GCSE learners.
• Consult with clients to capture assessment specifications and individual access arrangement requirements, translating them into configured sessions on the platform.
• Serve as the operational bridge as the new platform shifts to a more client-facing model, onboarding client administrators and driving adoption of self-service management tools.
• Manage client contracts and Service Level Agreements (SLAs), acting as the trusted operational liaison for client leads, assessment heads, and centre administrators.
• Establish and drive the annual online examination cycle, setting operational service standards, delivery milestones, and measurable KPIs.
• Provide regular compliance, audit, and performance assurance reports to the Compliance Manager and Senior Leadership Team (SLT).

Job description

EDExams is seeking a hands-on operations professional to own the end-to-end examination, diagnostic, and mock assessment lifecycle across client accounts on our brand-new platform. You will coordinate live online proctoring, manage a remote invigilator team across shifts, ensure compliance with JCQ and Ofqual, and deliver seamless support to candidates and administrators.

This role reports to the Senior Leadership Team and sits at the heart of EDExams' mission to provide secure, scalable, and