Office Administrator

First Intuition; Exeter; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

3FIDays paid leave between Christmas &

25 days annual leave rising to 30 with

Competitive pension

Employee Assistance Programme (EAP)

Private medical scheme

Social activities / work events

Employee discounts

Job summary

First Intuition, a UK-based accountancy training provider, is seeking an individual to join the Exeter office as an Operations Assistant. This full-time, on-site role is the first point of contact for students and tutors and supports the office in day-to-day tasks.

You will manage bookings, materials, exam scheduling, and customer enquiries, working closely with staff to maintain smooth operations. A proactive, detail‑focused team player with strong IT skills is ideal.

Qualifications

• Experience in office or administrative support roles.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and manage multiple tasks.

Responsibilities

• Processing student bookings via the TMS system.
• Ordering study materials and organising shipments for remote learners.
• Responding to client and tutor queries in a timely, professional manner.
• Answering phone calls and passing messages to the correct person.
• Maintaining and replenishing student areas and supplies.
• Handling exam bookings and invigilation when required.
• Liaising with staff across locations to ensure smooth operations.

Skills

Excellent communication

Proactive

Team player

Attention to detail

Strong IT skills

Tools

Teams

Microsoft Office

Outlook

Job description

Location: Exeter

Reports to: Head of Operations

Role Type: On-Site

Department: Operations

About

First Intuition (FI) is an award-winning, UK-based provider of accountancy training and apprenticeships that has recently extended its services to offer skills and qualifications across the financial, leadership and digital sectors.

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances.

To find out more about who we are, and learn about the fantastic benefits our employees enjoy. Please check out our website here: https://www.firstintuition.co.uk and our Careers Page here: https://apply.workable.com/first-intuition

The Role

First Intuition South provides accountancy training from its office in central Bristol as well as a location in Exeter. We are looking for a confident and reliable individual to join our Operations Team who will be the first point of contact for our students and tutors in our Exeter office. The position is full-time and permanent, Monday to Friday.

Duties / Responsibilities

• Processing student bookings via our TMS system
• Ordering study materials for upcoming classroom courses and organising sending out materials for students studying remotely
• Sense checking reports from tutors to send out to clients following a course
• Managing the general inbox and replying to all queries in a professional and timely manner
• Answering the phone, taking accurate messages and passing them onto the correct person
• Tidying and replenishing items in the student common area, including ordering additional supplies as and when needed
• Greeting students/visitors and accepting deliveries
• Handling exam bookings and managing the scheduling of these
• Exam invigilation
• Ability to maintain a good working relationship with staff who are not based in the office

Skills / Competencies required

• Excellent communication and interpersonal skills
• Ability to use initiative and be proactive
• Ability to work well as part of a team
• Flexible attitude and strong attention to detail
• Strong computer skills (using Teams, Microsoft Office and Outlook) and willingness to learn more specialised systems

Benefits

• 3‘FIDays’ gives you paid leave between Christmas and New Year without the need to use holiday allowance
• 25 days annual leave, rising to 30 with 5 years’ service, plus bank holidays
• Competitive pension
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Private medical scheme
• Social activities / work events
• Employee perks including a range of discounts to suit your lifestyle

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974.

As a disability confident employer, we are committed to creating an inclusive and accessible recruitment process. We welcome applications from all qualified candidates and are dedicated to ensuring equal opportunities for everyone. In line with our commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any reasonable adjustments during the interview process, please let us know, and we will be happy to support you.