Business Centre Manager

Aspire Personnel Ltd; Chelmsford; On-site; GBP 30,000 - 42,000; Full time

Job summary

Aspire Personnel Ltd represents a leading Southeast commercial business centre provider seeking a proactive Centre Manager to oversee the team and ensure smooth operations.

You will lead the deputy, business support and facilities staff, manage day-to-day operations, and uphold Health & Safety and Fire Safety procedures. The role includes viewings, admin tasks, and strong customer relations, with marketing support and charity activities. Hours: 8.30am–5.30pm, Mon–Fri.

Qualifications

• Essential: proven experience in a customer-facing role and managing people.
• Desirable: experience in serviced workspace industry, lettings or viewings.

Responsibilities

• Lead and support the deputy, business support team and facilities handy person, including workloads and development reviews.
• Manage day-to-day operations of the centre and overall site management.
• Ensure robust Health & Safety and Fire Safety procedures are maintained.
• Conduct viewings of available workspaces to potential customers and promote services.
• Admin tasks including preparation of licence agreements and setting up new customer accounts.
• Build strong customer relationships from first enquiry to departure and promote services.
• Deliver excellent reception services and handle enquiries.
• Collaborate with the marketing team on local promotions, social media and centre events.
• Support charity activities for the centre and demonstrate the company values at all times.

Skills

Customer service

People management

Communication

Organisation

Problem solving

Job description

Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of their company values. The company offer high-quality flexible workspace and support services to a diverse community of small and growing businesses.

They are seeking a proactive and organised Centre Manager to manage the team and ensure the smooth running of their busy business centre.

Your role:

• Lead, manage and support the deputy, business support team and facilities handy person, including managing workloads and annual development reviews.
• To manage day-to-day operations of the centre and overall site management.
• Ensure robust Health & Safety and Fire Safety procedures are maintained.
• To conduct viewings of available workspaces to potential customers, promoting facilities and services.
• Administration tasks including the preparation of licence agreements and setting up of new customer accounts.
• Build strong customer relationships from first enquiry through to departure, delivering excellent customer service while promoting meeting rooms, virtual services and other business support services.
• Deliver excellent reception services, including handling enquiries.
• Work with the marketing team on local promotion, social media and networking, and help organise activities for the centre’s charity of the year.
• To be familiar with the values of the company and at all times behave in a manner that is entirely consistent with these values.

Full time: 8.30am – 5.30pm Monday to Friday

Holiday: 25 days rising to 28 after qualifying period (plus Bank Holidays)

The ideal person

• Essential: Proven experience in a customer facing role plus managing people, including setting expectations, organising workloads and supporting team development. You will be a confident communicator who takes ownership of problems and can adapt to changing priorities.
• Desirable: Experience of working in the serviced workspace industry, particularly letting space, handling enquiries and viewings