Assistant Centre Manager

Workspace Group; Greater London; Sur place; GBP 27 000 - 36 000; Plein temps

Résumé du poste

Workspace Group is seeking an Assistant Centre Manager to support the day-to-day running of our London centres, delivering excellent customer service and maintaining high operational standards. You will be the first point of contact for customers, build relationships, support viewings, handle enquiries, and help create a welcoming business community through events and engagement activities.

You will contribute to occupancy and revenue targets, coordinate move-ins/outs, assist with Health &

Qualifications

• Customer-facing experience with ability to build relationships.
• Excellent verbal and written communication skills.
• Strong IT literacy and ability to learn new systems quickly.
• Highly organised with ability to manage multiple priorities.
• Able to work independently and take initiative.

Responsabilités

• Support day-to-day running of centres.
• Be first point of contact for customers and handle enquiries.
• Support viewings and engagement activities to build community.
• Assist with occupancy and revenue targets and move-ins/outs.
• Support Health & Safety compliance and liaise with Facilities Management.

Connaissances

Customer service

Relationship building

Communication

IT literacy

Organisation

Teamwork

Formation

GCSEs

Outils

Microsoft Office

Description du poste

The Vacancy

As an Assistant Centre Manager, you will support the day-to-day running of our centres, working closely with the Centre Manager to deliver an excellent customer experience and maintain high operational standards. You'll be the first point of contact for customers, building strong relationships, supporting viewings, handling enquiries, and helping to create a welcoming and engaged business community through events and customer engagement activities.

The Vacancy

As an Assistant Centre Manager, you will support the day-to-day running of our centres, working closely with the Centre Manager to deliver an excellent customer experience and maintain high operational standards. You'll be the first point of contact for customers, building strong relationships, supporting viewings, handling enquiries, and helping to create a welcoming and engaged business community through events and customer engagement activities. You'll also play a key role in the commercial and operational success of the centre, supporting occupancy and revenue targets, coordinating customer move-ins and move-outs, assisting with Health & Safety compliance, and working alongside Facilities Management to ensure the centre is well maintained. This is an excellent opportunity for someone looking to develop their commercial, operational, and leadership skills, with the chance to deputise for the Centre Manager and take on increasing responsibility over time.

What We're Looking For

Essential Skills & Experience

• Strong customer-facing experience with excellent relationship-building skills.
• Proven experience delivering outstanding customer service and building long-term customer relationships.
• Excellent verbal and written communication skills.
• Strong IT literacy, including Microsoft Office and the ability to learn new systems quickly.
• Highly organised with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently, take initiative, and make decisions with confidence.
• Comfortable working collaboratively as part of a wider team.
• Professional, personable, and customer-focused approach.
• Experience working within a customer-facing environment.
• Good standard of general education, such as GCSEs.
• Ability to remain calm under pressure and manage competing demands effectively.

Desirable Skills & Experience

• Experience supporting sales activity and working towards occupancy, revenue, or customer service targets.
• Knowledge of working within budgets and understanding commercial performance.
• Experience conducting customer viewings or promoting products and services.
• Experience hosting customer events, networking events, or community engagement activities.
• Knowledge of Health & Safety processes and compliance requirements.
• Ability to identify opportunities for cost savings and operational efficiencies.
• Knowledge of sustainability initiatives and environmental best practice.
• Experience using social media platforms to promote customer engagement and events.
• Previous marketing or sales experience.
• Familiarity with property, serviced office, flexible workspace, or telecoms industry environments.

Personal Attributes

• Proactive, self-motivated, and commercially aware.
• Confident, professional, and comfortable taking ownership.
• A collaborative team player with a positive attitude.
• Strong relationship-building skills with the ability to engage customers and stakeholders.
• Adaptable and resilient, with the ability to work under pressure.
• Highly organised with strong attention to detail.
• Eager to learn, develop, and progress within Workspace.

This role requires you to be on site 5 days per week.

You must be authorised to work in the UK to be considered for this position.

The Company

As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first. Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility. Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.