Centre Manager

Workspace Group; Greater London; On-site; GBP 52,000 - 78,000; Full time

Job summary

Workspace Group seeks a Centre Manager to lead two sites in the Vauxhall Cluster, driving occupancy, revenue and superb customer service.

You will build strong client relationships, oversee budgets and P&Ls, and collaborate with Marketing, Facilities and Revenue teams to deliver outstanding performance and a vibrant community.

Qualifications

• Experience in a customer-facing, operational management role.
• Strong leadership skills with experience managing and developing teams.
• Track record of delivering commercial results and achieving targets.
• Experience managing budgets and financial performance (P&L).

Responsibilities

• Driving commercial performance, including occupancy, rental income, ancillary revenue, and profitability.
• Leading day-to-day operations of centres, ensuring high standards of presentation, service, and product quality.
• Delivering an exceptional customer experience, acting as a visible and approachable presence within the centres.
• Building strong relationships with customers, delivering proactive account management to support retention and growth.
• Collaborating with Revenue, Marketing, and Facilities teams to maximise opportunities and maintain operational excellence.
• Identifying and implementing improvements, innovations, and value-enhancing initiatives across centres.
• Creating a vibrant community by hosting networking events and encouraging inter-customer collaboration.
• Overseeing budgets, P&Ls, and expenditure, ensuring financial targets are met and costs are controlled.

Skills

Leadership

Customer service

Team development

Budget management

P&L management

Stakeholder relations

MS Office

Tools

MS Office

Internal systems

Job description

The Vacancy

We have an exciting opportunity for a driven, commercially focused Centre Manager who thrives on leading teams, building strong customer relationships, and delivering outstanding business performance.

As a Centre Manager, you will take full ownership of two sites, creating an exceptional experience for customers while driving occupancy, revenue, and profitability for Vox Studios & Edinburgh House in the Vauxhall Cluster.

Some Of Your Responsibilities Will Include

• Driving commercial performance, including occupancy, rental income, ancillary revenue, and overall profitability
• Leading the day-to-day operations of your centres, ensuring high standards of presentation, service, and product quality
• Delivering an exceptional customer experience, acting as a visible and approachable presence within the centres
• Building strong relationships with customers, delivering proactive account management to support retention and growth
• Collaborating with Revenue, Marketing, and Facilities teams to maximise opportunities and maintain operational excellence
• Identifying and implementing improvements, innovations, and value-enhancing initiatives across centres
• Creating a vibrant community by hosting networking events and encouraging inter-customer collaboration
• Overseeing budgets, P&Ls, and expenditure, ensuring financial targets are met and costs are controlled
• Ensuring full compliance with Health & Safety and statutory requirements
• Championing sustainability and ESG initiatives, supporting Workspace’s Net Zero Carbon goals

Inspire your team

You will lead, motivate, and develop your team to deliver their best every day. We’re looking for a leader who builds a positive, high-performing, ‘one-team’ culture, where communication is open, and innovation is encouraged.

You’ll Also Need To Have

• Experience in a customer-facing, operational management role
• Strong leadership skills with experience managing and developing teams
• A record of delivering commercial results and achieving targets
• Experience managing budgets and financial performance (P&L)
• Excellent customer care and relationship management skills
• Strong IT skills, including Microsoft Office and internal systems
• Outstanding communication skills, both verbal and written
• The ability to work proactively, autonomously, and under pressure

This role requires you to be on site 5 days a week.

You must be authorised to work in the UK to be considered for this position.

The Company

As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.

Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.

Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.