Centre Manager

HiQ Tyres & Autocare; Northampton; On-site; GBP 36,000 - 37,000; Full time

Job summary

An established industry player is seeking a dynamic Centre Manager to lead a talented team in Northampton. This full-time role offers an exciting opportunity to drive operational excellence and deliver exceptional customer experiences in the automotive sector. You will be responsible for motivating your team, managing costs, and ensuring the store meets its KPIs. With a focus on strategic planning and resource management, this position promises a rewarding career in a supportive environment that values employee development and satisfaction. Join us to make a significant impact in a thriving business!

Benefits

Uncapped monthly bonus structure

Generous employee discounts

Training courses for EV & Hybrid

Company Sick Pay

30 days holiday inclusive of bank holidays

Refer a friend scheme

Ad hoc incentives

Reward Gateway discounts

Qualifications

• Proven experience managing technical automotive teams in a fast-paced environment.
• Strong leadership skills with the ability to motivate and inspire a diverse team.

Responsibilities

• Lead and manage a team of automotive technical staff to meet company objectives.
• Ensure operational performance consistently meets company and customer KPIs.

Skills

Leadership Skills

Operational Performance Management

Cost Management

Strategic Thinking

Communication Skills

Project Management

Job description

HiQ Tyres & Autocare has an exciting new opportunity for a Centre Manager to join our Northampton (Campbell Street) store.

The role is full-time and permanent, Monday – Friday 8:30am – 5:30pm, with a half-day finish on Saturday. The salary ranges from £36,000 to £37,000, depending on experience.

We seek a dynamic and experienced Manager to lead and manage a talented team of automotive technical professionals. If you're passionate about the automotive industry, driving operational excellence, and delivering exceptional customer experiences, this is an exciting opportunity for you!

What you will be doing as a Centre Manager:

1. Lead, manage, and motivate a team of automotive technical staff, ensuring they are adequately resourced and skilled to meet company and customer objectives.
2. Foster a high-performance, harmonious culture where achievements are celebrated and underperformance is effectively managed.
3. Ensure operational performance consistently meets company and customer KPIs and SLAs.
4. Oversee store costs and margins, driving improvements where necessary.
5. Maximise profit and turnover through effective resource management and operational excellence.
6. Set clear objectives for each department, with planning and execution to meet targets efficiently.
7. Develop and implement strategies aligned with the company's broader objectives to achieve business goals.
8. Support the company in maintaining high customer satisfaction and building strong customer relationships.
9. Plan and coordinate key merchandising activities, ensuring robust stock management routines.

What you will need:

1. Proven experience managing technical automotive teams in a fast-paced Fast Fit environment.
2. Strong leadership skills with the ability to motivate and inspire a diverse team.
3. Solid understanding of operational performance management and KPIs.
4. Experience managing costs, margins, and maximising profitability.
5. Strong strategic thinking and project management skills.
6. Excellent communication and relationship-building skills with customers and stakeholders.
7. Ability to plan, execute, and ensure operational efficiency across departments.

Benefits of working with us:

1. We treat our employees like family and provide training and career development opportunities.
2. Uncapped monthly bonus structure.
3. Generous employee discounts on all HiQ Group services.
4. Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
5. Company Sick Pay.
6. Refer a friend scheme.
7. 30 days holiday inclusive of bank holidays.
8. Ad hoc incentives and industry-related days out.
9. Reward Gateway discounts on groceries, high street retailers, and more.

HiQ Tyres & Autocare is owned by Goodyear, a renowned brand in the automotive industry. We continue to expand our retail stores, offering job security, career progression, and a brand you can be proud to work for.