Assistant Manager (Technical)

Halfords; Newcastle upon Tyne; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Staff discounts on Halfords products

Pension scheme & life assurance

Share save scheme

Cycle to Work Scheme

Health & wellbeing benefits

Job summary

Halfords, the UK’s leading motoring and cycling retailer, is seeking an Assistant Manager to partner with the Centre Manager in a busy Autocentre. You will balance hands-on workshop work with frontline sales and customer service, leading technicians and driving profitability.

The role requires strong technical knowledge (Light Vehicle Maintenance Level 2/3 or equivalent) and proven leadership. A full driving licence and a commitment to safety are essential.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Strong mechanical knowledge with Level 2/3 qualification or equivalent experience.
• Solid understanding of workshop operations, diagnostics and vehicle maintenance.

Responsibilities

• Assist Centre Manager with daily sales and customer service in a busy workshop environment.
• Lead and develop the workshop team, ensuring efficient vehicle maintenance and high-quality diagnostics.
• Drive profitability by improving customer journeys and workshop productivity.
• Collaborate with technicians to deliver excellent service and safety compliance.

Skills

Customer service leadership

Coaching

Time management

IT literacy

Driving licence

Education

Level 2/3 Light Vehicle Maintenance

Tools

Own tools

Job description

Ready for the next step in management with the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you,

• On-target earnings up to £40,000
• Comprising a base salary of £34,000
• An uncapped monthly bonus scheme with average additional earnings of £6,000 per year.
• 5 days a week (this centre is closed on Sunday's)
• Earn extra with our refer a friend scheme – T&C's Apply.

Benefits Include

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

What We're Looking For

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well-equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

National Tyres and Autocare is part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.