Center Coordinator

WORKSPACE GROUP PLC; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Workspace Group PLC is seeking a Centre Coordinator to deliver a welcoming reception experience for visitors and callers, ensuring every guest feels at home.

You will be on site five days a week in Greater London, coordinating events, managing meeting rooms, and supporting customers with professional, friendly service.

Qualifications

• Experience in a strong customer-facing environment.
• Proven customer care experience with ability to resolve complaints.
• Strong MS Office skills and general IT knowledge.
• Excellent verbal and written communication abilities.

Responsibilities

• Provide warm, efficient reception and visitor services.
• Act as Fire Marshall and coordinate evacuations as required.
• Build and maintain relationships with customers and visitors.
• Organise events and prepare meeting rooms.
• Respond to customer needs and resolve complaints quickly.

Skills

Customer-facing experience

Customer care experience

MS Office

Verbal and written communication

Tools

MS Office

Job description

We have an opportunity for a customer focused Centre Coordinator with great social and administrative skills, who loves building relationships and is a self-starter.

As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service - going above and beyond, making sure everyone who visits us feels at home.

Some of your responsibilities will include:

• Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
• Assuming role of Fire Marshall and co-ordinating fire evacuations as required.
• Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
• Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
• Organising customer events and preparing meeting rooms.

Bring your personality to work

We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment.

You’ll also need to have:

• Experience of working in a strong customer facing environment
• Proven experience in customer care and ability to resolve customer complaints
• Strong MS Office skills along with knowledge of other basic IT packages
• Excellent communication skills, both verbal and written

This role requires you to be on site 5 days a week.

You must be authorised to work in the UK to be considered for this position.