Centre Coordinator - 12 Months Maternity Cover

Workspace Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Workspace Group is seeking a Centre Coordinator for a 12 month maternity cover at The Light Bulb. You will be the first point of contact, delivering exceptional customer service and ensuring visitors feel at home.

Key duties include managing reception, assisting customers, coordinating fire evacuations, resolving complaints, and organising events and meetings. You will be on site five days a week and play a pivotal role in a friendly, collaborative environment.

Qualifications

• This role requires experience in a customer-facing environment.
• Proven ability to resolve customer complaints.
• Strong communication, both verbal and written.
• Proficiency with MS Office and basic IT packages.

Responsibilities

• Provide warm, welcoming reception and customer service to visitors and callers.
• Serve as Fire Marshall and coordinate evacuations as required.
• Engage with customers to strengthen relationships and understand their needs.
• Address day-to-day customer needs and resolve complaints promptly.
• Organise events and prepare meeting rooms.

Skills

Customer service

Communication skills

Problem solving

Team player

Tools

MS Office

Job description

Centre Coordinator - 12 Month Maternity Cover at The Light Bulb

We have an opportunity for a customer focused Centre Coordinator with great social and administrative skills, who loves building relationships and is a self-starter.

As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service - going above and beyond, making sure everyone who visits us feels at home.

Some of your responsibilities will include:

• Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
• Assuming role of Fire Marshall and co-ordinating fire evacuations as required.
• Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
• Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
• Organising customer events and preparing meeting rooms.

Bring your personality to work

We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment.

You’ll also need to have:

• Experience of working in a strong customer facing environment
• Proven experience in customer care and ability to resolve customer complaints
• Strong MS Office skills along with knowledge of other basic IT packages
• Excellent communication skills, both verbal and written

This role requires you to be on site 5 days a week.

You must be authorised to work in the UK to be considered for this position.