Cloud Support Engineer — 2nd Line (MSP, London)

Searchability; Wimbledon; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Medical cover

Career progression

Flexible benefits

Job summary

Searchability is seeking a Cloud Engineer / 2nd Line Engineer to join our London-based team. The role covers cloud, infrastructure, networking and security with a hands-on, mid-level focus and collaboration with senior engineers on complex issues.

You will support Microsoft 365, Active Directory, Group Policy and Intune environments, plus firewall and network troubleshooting. This is a great stepping-stone for progression within a Managed IT Services provider.

Qualifications

• Experience supporting Microsoft 365 environments and AD.
• Experience maintaining Group Policy (GPO).
• Experience with Intune/MDM deployments would be advantageous.

Responsibilities

• Provide day-to-day technical support across client cloud, infrastructure and security environments.
• Support and maintain Microsoft 365 and Active Directory environments.
• Maintain existing Group Policies (GPOs) and Intune / MDM deployments.
• Troubleshoot Windows hardware, software and connectivity issues.
• Provide firewall, router and general network troubleshooting.
• Assist with security breach containment and escalate complex investigations.

Skills

Microsoft 365 support

Active Directory

Group Policy (GPO)

Intune / MDM deployments

Networking basics

Security awareness

Education

Relevant IT certifications

Tools

Intune / MDM

Firewall concepts

Job description

Searchability is seeking a Cloud Engineer / 2nd Line Engineer to join our London-based team. The role covers cloud, infrastructure, networking and security with a hands-on, mid-level focus and collaboration with senior engineers on complex issues.

You will support Microsoft 365, Active Directory, Group Policy and Intune environments, plus firewall and network troubleshooting. This is a great stepping-stone for progression within a Managed IT Services provider.