Permanent On-Site 2nd Line IT Support Engineer – London

Span Network Solutions Limited; Greater London; On-site; GBP 45,000 - 49,000; Full time

Job summary

Span Network Solutions Limited is seeking an experienced 2nd line IT Support Engineer for an on-site role in Central London. You will be the dedicated on‑site engineer embedded with a key client, delivering day-to-day IT support and owning incidents from initial contact through resolution.

The role requires 3–5+ years in IT support, strong AD/GP and M365 knowledge, and hands-on experience with virtualization and networking.

Qualifications

• 3–5+ years experience in an IT support/desktop support role.
• Strong knowledge of Windows Server and Windows 10/11.
• Experience with Active Directory and Group Policy.
• Proficient in Microsoft 365.
• Understanding of networking fundamentals.
• Familiar with Remote Desktop/Terminal Services.
• Knowledge of desktop hardware, printers, and mobile devices.
• Strong troubleshooting and communication skills.
• Experience with Autotask or similar helpdesk systems is desirable.
• Exposure to virtualization technologies like VMware/Hyper-V is beneficial.

Responsibilities

• Provide 1st and 2nd line desktop support to office users
• Troubleshoot hardware, software, networking and Microsoft 365 issues
• Manage Active Directory users, permissions and Group Policy
• Support meeting rooms and AV/conferencing systems
• Carry out routine maintenance, patching and backup monitoring
• Escalate complex technical issues to senior engineers where required
• Assist with IT projects and system improvements

Skills

IT support

Windows Server

Windows 10/11

Active Directory

Group Policy

Microsoft 365

Networking fundamentals

Remote Desktop

Hardware troubleshooting

Autotask

Virtualization

Tools

VMware

Hyper-V

Office 365

Autotask

Job description

Span Network Solutions Limited is seeking an experienced 2nd line IT Support Engineer for an on-site role in Central London. You will be the dedicated on‑site engineer embedded with a key client, delivering day-to-day IT support and owning incidents from initial contact through resolution.

The role requires 3–5+ years in IT support, strong AD/GP and M365 knowledge, and hands-on experience with virtualization and networking.