Central Booking Specialist – Patient Access

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking a proactive Booking Assistant to support the Central Booking Service and the Operational Team Leader. You will route calls to clinicians, book appointments by telephone and on the RIO system, and ensure accurate data input of clinical activity.

As part of the CBS Team you will provide excellent customer service to parents and carers, rotate to cover all CBS areas, and develop up-to-date knowledge of services to handle queries

Responsibilities

• Provide support to the Central Booking Service and the Operational Team Leader to ensure prompt appointment booking and effective call management.
• Route calls to clinicians so parents are directed to the most appropriate professionals.
• Book appointments by telephone and on the RIO system in line with CBS processes.
• Input clinical activity data onto the RIO system accurately and promptly.
• Rotate with other CBS staff to cover all areas as needed.
• Maintain up-to-date knowledge of services within the CBS to handle queries efficiently.

Skills

Customer service

Call routing

RIO system familiarity

Job description

Birmingham Community Healthcare NHS Foundation Trust is seeking a proactive Booking Assistant to support the Central Booking Service and the Operational Team Leader. You will route calls to clinicians, book appointments by telephone and on the RIO system, and ensure accurate data input of clinical activity.

As part of the CBS Team you will provide excellent customer service to parents and carers, rotate to cover all CBS areas, and develop up-to-date knowledge of services to handle queries