Band 3 Senior Booking Clerk - CIC

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Birmingham Community Healthcare NHS Foundation Trust is seeking a proactive Booking Assistant to support the Central Booking Service and the Operational Team Leader. You will route calls to clinicians, book appointments by telephone and on the RIO system, and ensure accurate data input of clinical activity.

As part of the CBS Team you will provide excellent customer service to parents and carers, rotate to cover all CBS areas, and develop up-to-date knowledge of services to handle queries

Responsabilités

• Provide support to the Central Booking Service and the Operational Team Leader to ensure prompt appointment booking and effective call management.
• Route calls to clinicians so parents are directed to the most appropriate professionals.
• Book appointments by telephone and on the RIO system in line with CBS processes.
• Input clinical activity data onto the RIO system accurately and promptly.
• Rotate with other CBS staff to cover all areas as needed.
• Maintain up-to-date knowledge of services within the CBS to handle queries efficiently.

Connaissances

Customer service

Call routing

RIO system familiarity

Description du poste

The main duties for the post holder will be to provide support to the Central Booking Service and Operational Team Leader in order to provide a prompt and professional appointment booking and call management service to parents/carers/service users. The post holders will work as part of the CBS Team to ensure that calls in to the service from parents are routed to the most appropriate clinicians and that patient appointments are booked with parents/carers over the telephone and also on the RIO system in line with the Central Booking Service processes.
The post holder will also ensure that there is prompt and accurate inputting of the clinical activity data onto the RIO system., The Central Booking Service (CBS) is often the first contact a parent/carer will have with the Children & Families Division and may be regarded as the 'shop window' for the Community Paediatric / Child in Care, Inclusion Services, Health Visiting Services and Educational Health and Care (EHC). The post holder will be required to provide excellent customer service to all service users ensuring that they are polite and courteous at all times.
The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up-to-date knowledge of all services included within the Central Booking Service (CBS) which will enable them to deal with any service related queries. This is a multi-skilled and multi-tasked role, and therefore the post holder will be expected to rotate with other staff members to cover all areas within the CBS on a regular basis.
We are looking for enthusiastic, hard-working staff members to work in our busy Central Booking Service (CBS) within the Children and Families Division.
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.