Center Customer Experience Manager

IWG plc; City of Edinburgh; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Induction training and development

Job summary

IWG plc in Edinburgh is seeking a Customer Services Manager to lead our centre’s performance and deliver world-class service. You’ll manage all on-site activities, drive customer satisfaction and upsell where appropriate.

You’ll have autonomy, a supportive team, and access to induction training and development, with incentives linked to delivering exceptional customer experiences in a fast-growing global organisation.

Qualifications

• Experience leading a small, close-knit team.
• Strong customer service and commercial mindset.
• Passion, drive, ownership and resilience.

Responsibilities

• Manage all on-site activities and centre operations.
• Rise to challenges and solve problems.
• Give tours to prospective customers.
• Upsell to existing customers.
• Ensure world-class service to every customer.

Skills

People management

Customer focus

Sales/upselling

Problem solving

Ownership

Resilience

Job description

IWG plc in Edinburgh is seeking a Customer Services Manager to lead our centre’s performance and deliver world-class service. You’ll manage all on-site activities, drive customer satisfaction and upsell where appropriate.

You’ll have autonomy, a supportive team, and access to induction training and development, with incentives linked to delivering exceptional customer experiences in a fast-growing global organisation.