Customer Experience Center Manager

IWG plc; Aberdeen City; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Incentives

Sociable hours

Wellbeing benefits

Job summary

IWG plc is seeking a Customer Services Manager to lead a centre and drive performance across on-site operations in Aberdeen. You will have autonomy to run the centre like your own business, managing everything from customer interactions to upselling opportunities.

Ideally you have experience delivering against targets with a small team, a strong customer focus, and a mindset of passion, drive and resilience.

Qualifications

• Experience delivering against targets when leading a small team.
• Experience running a flexible workspace centre or similar high customer focus site.
• Strong mindset: passion, drive, ownership and resilience.

Responsibilities

• Manage all on-site operations and service delivery.
• Lead a small team to meet targets and maintain high standards.
• Engage with customers, upsell where appropriate.
• Provide world-class service and Tours to prospective customers.

Skills

Customer service

Team leadership

Sales skills

Problem solving

Job description

IWG plc is seeking a Customer Services Manager to lead a centre and drive performance across on-site operations in Aberdeen. You will have autonomy to run the centre like your own business, managing everything from customer interactions to upselling opportunities.

Ideally you have experience delivering against targets with a small team, a strong customer focus, and a mindset of passion, drive and resilience.