Part-Time Center Manager & Customer Champion

Regus; Wigan; On-site; GBP 12,000 - 19,000; Part time

Job summary

IWG is seeking a Part-time Customer Services Manager to lead a busy centre on a part-time basis. You will be accountable for on-site performance, delivering outstanding customer service, and driving engagement with prospects and existing clients.

You will manage day-to-day operations, support tours, upsell services, and build a team culture that treats every customer as a brand ambassador. This role rewards initiative and resilience in a fast-paced environment.

Qualifications

• Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team.
• You may have run a flexible workspace centre before, or a store, restaurant or any site with a high degree of customer focus.
• Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.

Skills

Customer service

Sales/upselling

Team leadership

Job description

IWG is seeking a Part-time Customer Services Manager to lead a busy centre on a part-time basis. You will be accountable for on-site performance, delivering outstanding customer service, and driving engagement with prospects and existing clients.

You will manage day-to-day operations, support tours, upsell services, and build a team culture that treats every customer as a brand ambassador. This role rewards initiative and resilience in a fast-paced environment.