Part-Time Centre Manager — Customer Experience

Regus; Canterbury; On-site; GBP 17,000 - 21,000; Part time

Job summary

IWG is seeking a Part-time Customer Services Manager in Canterbury to lead a busy centre and drive customer excellence. You’ll manage day-to-day operations, supervise a small team and ensure superb service, with autonomy to act like your own business.

Key responsibilities include welcoming visitors, upselling services, and turning customers into brand ambassadors while delivering against targets with passion, drive and resilience.

Qualifications

• Experience delivering against targets when leading a small, close-knit team.
• Experience running a flexible workspace centre, store, restaurant or any site with high customer focus.
• Right mindset: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.

Skills

Customer service

Team leadership

Ownership mindset

Resilience

Job description

IWG is seeking a Part-time Customer Services Manager in Canterbury to lead a busy centre and drive customer excellence. You’ll manage day-to-day operations, supervise a small team and ensure superb service, with autonomy to act like your own business.

Key responsibilities include welcoming visitors, upselling services, and turning customers into brand ambassadors while delivering against targets with passion, drive and resilience.