Part-Time Customer Experience Centre Manager

IWG plc; Birmingham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Incentives

Job summary

IWG plc is seeking a Part-time Customer Services Manager (20+ hours per week) to lead a centre with strong customer focus and deliver on-site performance. You’ll have autonomy to run the site, provide tours, upsell to customers, and ensure every visitor and client leaves with a world-class experience.

The role offers informal incentives and sociable hours, with total compensation up to £19,000 for a 20-hour week and a supportive development environment across a global organisation.

Qualifications

• Experience delivering against customer-service targets in a small team.
• Ability to run a centre or site with a strong customer focus.
• Excellent communication and people skills.

Responsibilities

• Manage all on-site operations and centre performance.
• Tackle problems proactively and find practical solutions.
• Give tours to prospective customers and showcase offerings.
• Upsell to existing customers and drive centre revenue.
• Ensure customers have world-class service and leave as advocates.

Skills

Customer service

Leadership

Sales

Communication

Job description

IWG plc is seeking a Part-time Customer Services Manager (20+ hours per week) to lead a centre with strong customer focus and deliver on-site performance. You’ll have autonomy to run the site, provide tours, upsell to customers, and ensure every visitor and client leaves with a world-class experience.

The role offers informal incentives and sociable hours, with total compensation up to £19,000 for a 20-hour week and a supportive development environment across a global organisation.