Customer Experience & Centre Operations Lead

IWG plc; Birmingham; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Incentives

Sociable hours

Flexible benefits

Job summary

The IWG plc Customer Services Manager role is based in Birmingham, responsible for all on-site performance at the centre. You will have autonomy and resources to run the centre as your own business, with emphasis on customer satisfaction and achieving targets.

You will lead a small, close-knit team, focus on upselling to existing customers, giving tours to prospective customers, and delivering world-class service that turns people into brand ambassadors for you and IWG.

Qualifications

• Experience delivering against targets when leading a small, close-knit team.
• Strong customer-service and commercial focus required.
• Ability to upsell and engage with customers to generate value.]
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• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so they become brand ambassadors for you and IWG.

Skills

Target-driven leadership

Customer service

Team leadership

Upselling

Tours to customers

Job description

The IWG plc Customer Services Manager role is based in Birmingham, responsible for all on-site performance at the centre. You will have autonomy and resources to run the centre as your own business, with emphasis on customer satisfaction and achieving targets.

You will lead a small, close-knit team, focus on upselling to existing customers, giving tours to prospective customers, and delivering world-class service that turns people into brand ambassadors for you and IWG.