Centre Manager: Customer Experience & Growth

International Workplace Group plc; Warrington; On-site; GBP 36,000 - 44,000; Full time

Job summary

International Workplace Group plc in Warrington is seeking a Customer Services Manager to lead the centre’s performance. You’ll have autonomy to run the site, manage on-site operations and deliver a first-class service to clients, with a focus on upselling and turning visitors into ambassadors.

You’ll guide a small team, handle tours for prospective customers and solve daily challenges while upholding IWG’s customer-centric standards across the centre.

Qualifications

• In addition to customer service and leadership, experience delivering targets while leading a small team.
• Experience managing a flexible workspace centre, a store, or a high-contact site is preferred.
• Strong ownership and resilience to drive centre performance.

Responsibilities

• Manage all aspects of the centre's performance on site.
• Rise to challenges and solve problems.
• Give tours to prospective customers.
• Upsell to existing customers.
• Ensure customers become brand ambassadors for IWG.

Skills

Centre leadership

Customer service

Team management

Upselling

Centre operations

Job description

International Workplace Group plc in Warrington is seeking a Customer Services Manager to lead the centre’s performance. You’ll have autonomy to run the site, manage on-site operations and deliver a first-class service to clients, with a focus on upselling and turning visitors into ambassadors.

You’ll guide a small team, handle tours for prospective customers and solve daily challenges while upholding IWG’s customer-centric standards across the centre.