Customer Experience & Center Operations Lead

IWG plc; England; On-site; GBP 24,000 - 40,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to drive performance at our busy centre. You will have autonomy and resources to run the centre as your own business, with responsibility for all on-site activities and customer experience.

You will lead a small team, meet targets, upsell services, give tours to prospective customers, and ensure world-class service that turns visitors into brand ambassadors for IWG.

Qualifications

• Experience delivering against targets while leading a small team.
• Customer-focused with strong communication and sales skills.
• Ownership mindset and resilience to overcome obstacles.

Responsibilities

• Manage the day-to-day operations of the centre.
• Lead a small team to achieve targets and deliver world-class service.
• Upsell services to existing customers and tour prospective clients.
• Represent the centre to customers and ensure high standards.

Skills

People leadership

Customer service

Upselling

On-site operations

Sales mindset

Job description

IWG plc is seeking a Customer Services Manager to drive performance at our busy centre. You will have autonomy and resources to run the centre as your own business, with responsibility for all on-site activities and customer experience.

You will lead a small team, meet targets, upsell services, give tours to prospective customers, and ensure world-class service that turns visitors into brand ambassadors for IWG.