Front of House Coordinator

PPL PRS Ltd; Leicester; On-site; GBP 18,000 - 23,000; Full time

Job summary

PPL PRS Ltd in Leicester is seeking an energetic receptionist/front of house to welcome visitors, support colleagues, and keep the office running smoothly.

You will manage suppliers, coordinate room bookings, health and safety checks, and help deliver on-site engagement activities, while fostering a culture of excellent customer service and teamwork.

Qualifications

• Experience in reception or front-of-house roles
• Proactive, positive attitude with strong teamwork and service
• Clear written and spoken communication
• Multitasking in a fast-paced environment
• Ability to manage workload and prioritise tasks
• Self-motivation and initiative
• Willingness to learn and develop skills
• Competent in Microsoft Office

Responsibilities

• Deliver a brilliant welcome experience to all visitors and contractors with a great first impression and handover to their contact
• Assist in delivering people engagement activities and social events on site, including after hours
• Carry out daily visual checks of common areas and restock kitchens and bathrooms
• Manage relationships with third-party food suppliers, place orders, and ensure health and safety and quality checks on food
• Be approachable for queries in person and via email and direct people to answers
• Assist with scheduling visitor appointments including room bookings and parking
• Carry out weekly health and safety checks and inspections, maintain records and work with the Office & Fleet Manager to fix issues
• Support the Office & Fleet Manager in managing contractors and maintenance bookings
• Support DSE assessments when required

Job description

Can you imagine a world without music? Neither can we.

You’ll play a key role in a small team who are seen as the heart and face of our Leicester office who people can approach should they need any help or support with anything. With guidance from the Office & Fleet Manager you will be responsible for managing the building to provide our people with a safe and creative environment to work, making sure any issues are promptly dealt with. You’ll support engagement activities, manage supplier relationships and deliver a welcome experience to everyone who visits.

But at the heart of everything you'll do are people. You'll develop strong relationships with everyone you deal with as you go about your daily work. You'll particularly enjoy getting to know our people and customers and understanding what they need from you and how you can make their life easier. And you'll get a real buzz from making them happy!

Working hours: Office Based, Monday to Thursday 8am to 4:45pm with a 60 minute lunch break. Friday 8am to 3pm with a 30 minute lunch break.

What you will be doing

• Deliver a brilliant welcome experience to all visitors and contractors ensuring they are given a great first impression and handover to their point of contact.
• Assist in the delivery of people engagement activities and social events that take place on site, some which take place after usual working hours.
• Ensure the environment is safe and set up for the day by carrying out daily visual checks of all common areas and stocking up supplies in kitchens and bathrooms.
• Manage relationships with all our third party food suppliers, making orders, ensuring that our people’s needs are met and carrying out health and safety and quality checks on food.
• Be approachable for a whole range of queries in person and on email and be able to point people in the right direction to get the answers they need.
• Assist with scheduling visitor appointments including room bookings and parking.
• Carry out weekly health and safety checks, including building inspections and visual audits, maintaining corresponding inspection records and working with Office & Fleet Manager to efficiently rectify issues.
• Support Office & Fleet Manager in managing contractors, ensuring records are kept up to date and maintenance work booked in and followed through correctly
• To support the management of DSE assessments when required.

You will have

We're searching for a vibrant people person who gets what great customer service looks like and has got what it takes to deliver it, as well as:

• Experience of working in a reception or front of house role
• A proactive, positive, can-do attitude that opens the way to great teamwork and outstanding service
• The communication skills to write clearly and speak easily with anyone
• Experience of multi-tasking in a fast-paced environment
• The ability to manage their own workload, prioritise tasks and use time productively
• The self-motivation to get things done and the initiative to get things fixed
• A willingness to learn and develop their skills and knowledge
• Competent in Microsoft Office

And, ideally, but not vitally:

• Basic knowledge of health and safety in the workplace
• Keen to be a First Aider, Fire Warden and DSE Assessor
• Previous experience in events co-ordination