Cemeteries Administrator

Platinum Recruitment NI Ltd; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local recruitment agency seeks a Bereavement Administrator to assist in managing cemetery and crematorium operations in Northern Ireland. You will handle administrative tasks, engage with the public in a sensitive manner, and support the Bereavement Administration Manager in maintaining records. Candidates are expected to have one year of relevant experience in sensitive environments, along with strong interpersonal and organizational skills. This role requires competent use of IT software for administrative support.

Qualifications

• 1 year of experience in dealing with bereavement issues and providing support.
• Experience in administrative and cash handling duties.
• Familiarity with IT software.

Responsibilities

• Assist in the administration of cemeteries and crematorium.
• Respond to public enquiries with sensitivity.
• Maintain accurate records and assist in general administration.

Skills

Communication and interpersonal skills

Customer care skills

Health and safety awareness

Information technology skills

Organisational and work planning skills

Performance management

Team working skills

Cash handling skills

Tools

Microsoft Office

Job description

To be responsible to the Bereavement Administration Manager, through the Senior Cemeteries Administrator, for the work in a site-based cemetery office or in the central public office (Cecil Ward Building) as required.To provide clerical and administrative support to ensure the service meets its objectives in a cost efficient and effective manner.To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner.

Responsibilities

• To assist in the end-to-end administration of the council's cemeteries and crematorium including, but not limited to:
• City Cemetery, Falls Road; Dundonald Cemetery, Upper Newtownards Road; Roselawn Cemetery, Ballygowan Road, Crossnacreevy; -Crematorium, Roselawn Cemetery; and Cemeteries/Crematorium Central Office Cecil Ward Building.
• In particular for assisting in the booking, recording and processing of statutory documentation for burials and cremations; includes key-holding duties at site offices.
• To respond to enquiries and complaints from the public and representatives from the bereavement industry, providing front line customer support as appropriate, in a tactful and sensitive manner.
• To assist the public in the selection and identification of graves, by delivering accurate and relevant information.
• To deal with funeral directors in relation to all aspects of cemetery administration and funeral arrangements for burial and cremation.
• To direct funeral corteges and visitors to graves and other facilities on site as required.
• To accept payments for bereavement services including burials and memorialisation.
• To ensure accurate and up-to-date information is maintained in relation to specifications for foundations.
• To liaise with the Cemeteries Central Office and monumental sculptors regarding the enforcement of procedural and policy requirements relating to the checking of headstones and surrounds.
• To maintain site maps to assist in the identification of graves for interment in conjunction with cemeteries operations staff.
• To assist in the administration of other cemetery sites as required, including assisting the public in the identification of graves.
• To keep all records at each cemetery as appropriate and prepare funeral cards for the use of the applicable Cemetery Manager.
• To use and maintain computer based record systems and manual records as required.
• To assist in providing information and advice to the public regarding memorialisation options at the cemeteries and crematorium.
• To undertake general administration duties such as word processing and reports.
• To liaise with cemetery site staff as required.
• To assist the Bereavement Administration Manager and Senior Cemeteries Administrator by providing on-the-job training and mentoring as required.

Skills and Qualifications

• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of qualifications listed on CV)
• Experience- Applicants must, as at the closing date for receipt of application forms, be able to demonstrate on the application form, by providing personal and specific examples, at least one years relevant experience of:
• a. working in an environment which deals with bereavement issues including providing advice and support to customers in a sympathetic and sensitive manner;
• b. undertaking administrative and cash handling duties within a business environment; and
• c. using information technology software such as Microsoft Office, or equivalent packages.
• Special skills and attributesApplicants must be able to demonstrate, by providing personal and specific examples, evidence of the following special skills and attributes which may be tested at interview:
• Communication and interpersonal skills: the ability to provide information, advice and guidance to the public and other members of staff and the ability to communicate effectively both orally and in writing.
• Customer care skills: the ability to demonstrate a sound awareness of customer care procedures and deal with members of the public in a tactful and sensitive manner.
• Health and safety awareness: an understanding of basic health and safety responsibilities.
• Information technology skills: the ability to use a range of standard office packages and finance packages.
• Organisational and work planning skills: the ability to effectively plan and prioritise tasks to achieve team objectives.
• Performance management: an understanding of the principles of performance management and the importance of continuous improvement within the workplace.
• Team working skills: the ability to work on own initiative and as an effective team member encouraging day-to day working by the team and the joint achievement of goals.
• Cash handling skills: good numerical skills with the ability to undertake cash reconciliations and process payments.

Area: All of Northern Ireland
Closing date: 16 Jan 2026

Area: All of Northern Ireland
Closing date: 11 Jan 2026

Area: All of Northern Ireland
Closing date: 19 Jan 2026