CDD Operations Manager

Worldpay Group Plc; Birmingham; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a CDD Operations Manager, where you'll lead a talented team to ensure compliance with local and international regulations. This role offers the opportunity to shape operational excellence while fostering a collaborative culture that prioritizes customer experience. With a focus on continuous improvement and strategic direction, you'll be at the forefront of driving efficiencies and optimizing processes. If you're passionate about compliance and ready to make an impact in a dynamic environment, this is the perfect opportunity for you.

Benefits

Healthcare Allowance

Pension Scheme with Company Contribution

Employee Assistance Programs

Family Inclusion Network

Life and Income Protection Insurance

Paid Time Off

Annual Health Assessments

Wellbeing Allowance

Qualifications

• 5+ years managing a CDD/KYC team in financial institutions.
• Experience with regulatory compliance in high-volume environments.

Responsibilities

• Lead a high-performing CDD team ensuring regulatory compliance.
• Build relationships with stakeholders to enhance productivity.

Skills

Regulatory Compliance

Operational Excellence

Performance Management

Stakeholder Management

Risk Assessment

Team Leadership

Customer Experience

Education

Professional Certifications (CAMS, ICA)

Tools

AML/KYC Systems (Actimize, Orbis, Fenergo)

Job description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We are seeking a highly experienced and strategic CDD Operations Manager to lead a world-class CDD function.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Business Enablement Worldpayers are the engine that propels us forward. Their curiosity and openness to new ideas feed our strategic direction and ultimately make our vision a reality.

The successful candidate will possess an understanding of regulatory compliance, operational excellence and a proven track record in leading CDD team. You will be responsible for leading a team of analysts ensuing compliance with local and international regulations.

What you'll own

Leadership & Team Management:

• Develop and mentor a high-performing CDD team with clear performance frameworks, objectives, and career development plans
• Foster a collaborative culture that balances regulatory compliance with exceptional customer experience
• Implement effective capacity planning and workload allocation based on risk profiles and team capabilities
• Monitor backlogs, identify bottlenecks, and ensure appropriate prioritisation of high-risk cases
• Lead day-to-day execution of the Global Due Diligence program ensuring strict regulatory compliance
• Maintain oversight of emerging issues, proactively managing them from identification to resolution
• Identify process optimisation opportunities to enhance user experience and drive efficiencies
• Stay current with industry trends and best practices to keep processes effective and up to date

Stakeholder Management & Governance:

• Build strong relationships with internal and external stakeholders to foster collaboration
• Represent the CDD function in various forums, advocating for its importance
• Collaborate with cross-functional teams to identify improvements and enhance productivity
• Produce and analyse management information to inform decision-making and highlight key trends

What You Bring

• Minimum of 5 years' experience managing a CDD/KYC team, with proven skills in performance management and operational oversight
• Experience leading CDD/KYC operations in financial institutions, ensuring processes align with both local and international regulatory requirements
• Demonstrated ability to assess customer risk, manage enhanced due diligence cases, and drive operational efficiency
• Track record of effective collaboration with compliance, risk, and front-office teams
• Strong stakeholder management skills with the ability to communicate effectively at all levels
• Proven capacity planning and workload management experience in high-volume compliance environments
• Experience in merchant acquiring or payment services
• Proficiency with AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo)
• Professional certifications such as CAMS, ICA or equivalent financial crime qualifications
• Strong understanding of AML/KYC regulatory frameworks across the UK, including FCA (Financial Conduct Authority), PRA (Prudential Regulation Authority), and JMLSG (Joint Money Laundering Steering Group) guidance
• Experience with transaction monitoring, sanctions screening

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health

We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.

My Money

We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

Our family inclusion network offers support for Worldpayers raising families and caring for family members.

My Protection

We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

My Specialized Support

We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.

My Specialized Support

We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application steps

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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