Digital Workplace, Infrastructure & Operations Manager (APAC)

TN United Kingdom; Cheltenham; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading multinational engineering group seeks a Digital Workplace, Infrastructure & Operations Manager to enhance productivity through modern workplace solutions. The role involves managing teams and implementing IT policies to ensure a seamless user experience across the APAC region. The ideal candidate will demonstrate strong communication and stakeholder management skills, alongside technical knowledge of Microsoft Cloud and Windows systems.

Benefits

27 days holiday plus bank holidays

Private healthcare

Pension

Life assurance

Discretionary bonus

Flexible working arrangements

Paid volunteering leave

Onsite parking

Qualifications

• Experience managing teams delivering IT services to internal customers.
• Knowledge of finance processes and budget management.
• Experience with end-user experience monitoring solutions.

Responsibilities

• Lead the Operations team within the APAC region.
• Implement IT policies and manage Digital Workplace operations.
• Transform service delivery model driven by data.

Skills

Communication

Stakeholder Management

Digital Dexterity

Tools

Microsoft Cloud

Windows System Administration

Job description

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Client:

Spirax-Sarco Engineering

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

13455e5f71b9

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Digital Workplace, Infrastructure & Operations Manager (APAC)

Location: Cheltenham, UK (Company HQ) - we welcome applicants from a diversity of locations & backgrounds

Salary and Benefits: will be benchmarked locally depending on the successful candidate

Role Overview:

The Digital Workplace – Infrastructure & Operations (I&O) Manager will lead the Operations team within the APAC region and will define a range of solutions and services to enable internal customers to be as productive as possible, providing an intuitive, efficient, and consistent user experience.

Your objectives and responsibilities will focus on…

• Promoting modern workplace solutions to enable the workforce to perform their roles more effectively, from anywhere and at any time
• Assisting in the definition and implementation of IT policies, procedures, and best practices
• Managing all Digital Workplace I&O within the region, including integration processes (such as Incident and Problem Management, service requests, change enablement), in partnership with service providers and delivery teams
• Playing a role in transforming Digital Workplace I&O into a lean, automated, and industrialized service delivery model driven by data and customer insights
• Developing a regional Digital Workplace I&O team with the right capabilities, meeting demands, and achieving service levels
• Implementing and supporting technical solutions focused on enhancing workforce productivity

Your previous experience is likely to include…

• Managing teams delivering similar services to end-users/internal customers
• Working knowledge of finance processes and budget ownership
• Managing end-point operational analytics and end-user experience monitoring solutions
• Managing vendors delivering strategic and tactical services
• Physical collaboration planning and technology including meeting room equipment
• Managing a portfolio of competing priorities

To be successful in this role you will…

• Demonstrate Company Core Values at all times
• Prioritize user community satisfaction and feedback in meeting business demands
• Be an effective communicator, adapting approach for different scenarios and stakeholders
• Be an excellent stakeholder manager capable of handling challenging situations
• Show digital dexterity – the ability to learn and utilize digital workplace technologies to foster new ways of working
• Have working knowledge of Microsoft Cloud platform and Windows system administration

Spirax Group is a FTSE100 and FTSE4Good multinational industrial engineering group specializing in steam control, electric thermal solutions, peristaltic pumping, and related fluid technologies.

Our purpose is to create sustainable value for stakeholders by engineering a more efficient, safer, and sustainable world. Our technologies support critical industrial processes across various industries including Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. Serving customers in 165 countries, we provide solutions behind many everyday items, from baked beans to mobile phones.

Our purpose, supported by our inclusive culture and values, guides our decisions and inspires us globally. We foster an inclusive environment where everyone can contribute and thrive, regardless of background, ethnicity, age, gender, ability, or beliefs.

You will receive a competitive salary (plus discretionary bonus), flexible working arrangements, and excellent benefits such as 27 days holiday (plus bank holidays), paid volunteering leave, private healthcare, pension, life assurance, share plans, onsite parking, and more. We also promote inclusivity through our Group Inclusion Plan, which includes flexible work requests and additional support for various needs.

Everyone is Included at Spirax Group

We are committed to creating inclusive and equitable workplaces where everyone feels valued. We support flexible working requests and provide additional benefits like gender-neutral parental leave, caregiver leave, support for pregnancy loss or domestic abuse, menopause-friendly policies, and more. We are a Disability Confident Employer and welcome applicants through this scheme.