CCTV & Security Control Centre Manager

DARLINGTON BOROUGH COUNCIL; Tees Valley; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

32 days Annual Leave

LG Pension Scheme

Flexi-time

Flexible working

Maternity/Paternity/Adoption Leave

Staff equality forums

Green Car Leasing

Training & development

Physiotherapy service

Counselling service

Wellbeing offer

Cycle to Work

Dolphin Centre Discounts

Discounts

Vivup app

Arriva Travel Club

Job summary

Darlington Borough Council is seeking an experienced CCTV & Security Control Centre Manager to lead a comprehensive security and monitoring service. You will act as SPOC for surveillance matters, govern CCTV systems, run the control centre, alarm monitoring, Lifeline and related services, and collaborate with police and partners to keep Darlington safe.

The role requires strong leadership, governance and data protection knowledge, with an essential SIA Public Space Surveillance licence or to

Qualifications

• Experience in CCTV/security or control room management.
• Strong leadership and communication skills.
• Knowledge of surveillance legislation, governance, and data protection requirements.
• SIA Public Space Surveillance (CCTV) Licence is essential or obtainable after appointment.

Responsibilities

• Lead the CCTV & Security Control Centre operations and delivery of services.
• Govern, develop and improve CCTV systems and related services.
• Manage budgets, contracts, policy development and income generation.
• Oversee installation, maintenance and governance of CCTV infrastructure and Lifeline/Out-of-hours services.
• Collaborate with internal teams, Durham Constabulary and partner organisations to keep Darlington safe.

Skills

CCTV operations

Leadership

Governance & compliance

Data protection

SIA CCTV Licence

Job description

Darlington Borough Council is seeking to appoint an experienced and motivated CCTV & Security Control Centre Manager to lead the delivery of a range of essential security and monitoring services. As the Council's designated Single Point of Contact (SPOC) for all surveillance camera matters, you will be responsible for the effective management, governance and development of CCTV systems across the authority, alongside the day to day operation of the CCTV Control Centre, alarm monitoring service, Lifeline Service, out-of-hours service and systems supporting Feethams Multi Storey Car Park. Leading a dedicated team, you will work closely with internal colleagues, Durham Constabulary, and other partner organisations to help keep Darlington a safe place to live, work and visit. The role encompasses responsibility for CCTV operations, service improvement, budget and contract management, policy development, compliance, and income generation. You will also lead on the development, installation, and maintenance of CCTV systems, ensuring services are delivered efficiently, effectively and to the highest standards., You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience. We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.

Supporting documents CCTV & Security Control Centre Manager Band 11 RP.docx (134.97 KB) Known Risk 2026 (Manager to Complete).docx (204.32 KB)

The successful candidate will have experience in CCTV, security or control room management, strong leadership and communication skills, and a sound understanding of surveillance camera legislation, governance, and data protection requirements. An SIA Public Space Surveillance (CCTV) Licence is essential for this role. Candidates who do not currently hold the licence must be willing and able to obtain it within a reasonable timescale following appointment.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club