CCTV Operations Manager

London Borough of Waltham Forest; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

London Borough of Waltham Forest is recruiting for a CCTV Operations Centre Manager to lead a fast-paced, technology-driven 24/7 centre. You will manage the service, liaise with Police and partner agencies, and drive strategy, DPIAs, and data handling in compliance with regulations.

The post requires working outside normal hours and a degree-level qualification with SIA registration. You will oversee contracts, budget, and service delivery across borough sites.

Qualifications

• Experience in public space CCTV and acting as SPOC for the authority.
• Ability to manage budgets, resources and contracts effectively.
• Strong stakeholder engagement across internal and external partners.
• Qualified to operate CCTV and compliant with regulatory requirements.

Responsibilities

• Lead and manage the CCTV Operations Centre to meet Council and client requirements.
• Coordinate liaison with Police and external bodies to support operations.
• Develop strategies through needs assessments, performance reviews and cost-benefit analysis.
• Proactively advise on new technologies and data handling in line with legislation.

Skills

Public space CCTV

Stakeholder management

Budget management

Contract management

Education

Degree level or equivalent

SIA registration

Tools

RIPA knowledge

Job description

To manage and provide a professional, proactive, customer-focused service within a fast-paced, technology-driven 24/7 CCTV Operations Centre. The post holder will be required to work outside of normal office hours on an agreed basis and provide a level of flexibility to suit operational needs, professional and legislative requirements. The Operations Centre oversees areas including, borough wide CCTV monitoring and surveillance, Alarm monitoring and management, remote door access, key holding, and provision of body worn cameras and radios.,

• The CCTV Ops Centre Manager is responsible for ensuring that all services delivered by the Operations Centre consistently meet both client and Council requirements.
• Lead and manage relationships with internal and external stakeholders, ensuring effective partnership working and collaborative delivery of services.
• Coordinate and manage liaison with the Metropolitan Police Service and the National Crime Agency to support ongoing and planned operations.
• Lead the development of Operations Centre strategies by undertaking needs assessments, performance reviews, capacity planning and cost-benefit analysis.
• Serve as the Single Point of Contact and handle related responsibilities.
• Conduct borough-wide annual DPIAs for SCC certification, be responsible for data management including recordings, fault maintenance, and data release to third parties and manage RIPA requests and service agreements with the Police.
• Lead continuous professional and technical development by monitoring emerging operational trends and identifying opportunities to enhance and grow the service., Ability to carry out borough-wide annual DPIAs to maintain the Biometric Surveillance Camera Commissioner's annual certification and ongoing compliance with the five-year independent inspection and certification process.
• To procure and award contracts associated with the service and to oversee and manage these contracts within Islington (and at remote stand alone sites) for all stakeholders in all directorates.
• Responsible for managing Metropolitan Police Service RIPA requests for the CCTV Control Room and borough assets, working with LBI investigators and ensuring appropriate service-level and information-sharing agreements are maintained.
• To be able to advise the council on new developments in technology and providing advice to council departments and contracted services, on CCTV installations, upgrades, DPIAs and CCTV requests.
• To be able to manage data including documentation, recordings, copies of recordings and fault maintenance, subject access processes and matters relating to the release of data to third parties.
• Lead the development of corporate and site-specific CCTV Codes of Practice and policy documentation, providing expert technical advice and ensuring CCTV projects are fully documented and compliant with legislative and regulatory requirements
• Experience
• Experience in public space CCTV to successfully undertake the strategic role of Single Point of Contact (SPOC) for Waltham Forest as a relevant authority.
• Experience of budget, resource and contract management.
• Experience of working closely with other agencies, stakeholders and partners, including a range of Police teams, including those which may require confidentiality and/or security restricted activity.
• Experience in securing investment and resources to deliver large CCTV and operational centre management projects in a multi-functional service area.
• Educated to degree level or equivalent standard
• To hold an appropriate qualification to operate public space surveillance cameras and be Security Industry Authority (SIA) registered., If you have any questions about this vacancy or the application process, please contact Lisa Jones - Assistant Director ASB & Enforcement at .
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at . Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit . Fraud Awareness Notice: The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic). We will never ask for payment or request sensitive personal or financial information as part of our recruitment process. If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information. If you have concerns about a job advert or communication, please report it to


• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• Satisfactory DBS check;
• Police Vetting
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
  
  Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.