CCTV Operator

Johnson Controls, Inc.; Manchester; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Flexible leave 25 days + TOIL

Holiday purchase scheme

Pension & life assurance

Exclusive discounts

Career development

Job summary

Johnson Controls in Manchester is seeking a CCTV Operator to monitor and analyse CCTV footage from customers' premises and respond to incidents around the clock. You will handle inbound calls from internal and external customers, log events accurately in the company database, and escalate unresolved issues to your Supervisor or Team Leader.

The role is office-based across Salford Quays and Cheetham Hill with a 4-on, 4-off pattern.

Qualifications

• Excellent communication skills.
• Customer service experience.
• Ability to deal with potentially serious incidents calmly.
• Customer-focused with proactive attitude.
• High levels of concentration and attention to detail.

Responsibilities

• Analyze CCTV footage from customers’ premises and take appropriate action.
• Handle inbound calls from internal and external customers, ensuring professionalism.
• Accurately record events in the company database and maintain records.
• Escalate unresolved issues to Supervisor or Team Leader as needed.
• Work across two Manchester sites (Salford Quays and Cheetham Hill) on a 4-on, 4-off shift pattern.

Skills

Excellent communication

Customer service

Calm under pressure

Proactive

Attention to detail

Tools

IT knowledge

Job description

Position: CCTV Operator

Working hours: Following the shift pattern of 2 days (7am–7pm), 2 nights (7pm-7am) and 4 off

Contract: Permanent & Full Time

Location: Cheetham Hill, Manchester

What You Will Do

In this role, you will analyze CCTV footage from customers' premises and take appropriate action. You will handle incoming calls from internal and external customers, ensuring all interactions are polite and professional. Accurate recording of all events on the company database is essential, as well as maintaining the customer database. Any complaints or enquiries that you cannot resolve will need to be escalated to your Supervisor or Team Leader. This is an office-based position across two sites in Manchester: Salford Quays and Cheetham Hill - working on a 4-on, 4-off shift pattern.

What We Offer

• Competitive Salary: Reflecting your skills and experience.
• Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development: Extensive opportunities for growth and advancement.

How You Will Do It

• Providing Alarm response and CCTV Monitoring and Analysis to external customers around the clock.
• You will work a shift pattern of two 12-hour days, two 12-hour nights, then 4x off.
• You will pro-actively respond to remote video on a priority basis
• Answer incoming telephone calls from both our internal and external customers and following company procedure to ensure resolutions.
• Maintaining customer confidentiality at all times is essential in this role.

Required

What we look for

• Excellent communication skills
• Customer Service skills
• Being able to deal with potentially very serious incidents with a calm, professional and reassuring manner.
• Customer focused with a proactive, can-do attitude.
• High levels of concentration and attention to detail is crucial.

Preferred

• SIA CCTV license
• Some knowledge of IT desirable
• Industry experience

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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