CCTV Operator

Johnson Controls International; Manchester; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary

Holiday entitlement

Pension

Life assurance

Employee assistance

Job summary

Johnson Controls, a global leader in building technologies, is seeking a CCTV Operator for two Manchester sites (Salford Quays and Cheetham Hill). This permanent, full-time role follows a 4-on, 4-off shift with days and nights. You will analyse CCTV footage, respond to incidents, take calls from internal and external clients, and accurately record events.

Escalations go to a Supervisor or Team Leader. This is an office-based role at two sites in Manchester.

Qualifications

• Excellent communication skills
• Customer service skills
• High levels of concentration and attention to detail are crucial

Responsibilities

• Analyse CCTV footage from premises and take appropriate action
• Handle incoming calls from internal and external customers
• Accurately record events on the company database and maintain records
• Escalate unresolved issues to Supervisor or Team Leader

Skills

Communication skills

Customer service

Concentration

Attention to detail

Job description

Position: CCTV Operator

Working hours: Following the shift pattern of 2 days (7am-7pm), 2 nights (7pm-7am) and 4 off

Contract: Permanent & Full Time

Location: Cheetham Hill, Manchester

What you will do

In this role, you will analyze CCTV footage from customers' premises and take appropriate action. You will handle incoming calls from internal and external customers, ensuring all interactions are polite and professional. Accurate recording of all events on the company database is essential, as well as maintaining the customer database. Any complaints or enquiries that you cannot resolve will need to be escalated to your Supervisor or Team Leader. This is an office-based position across two sites in Manchester: Salford Quays and Cheetham Hill - working on a 4-on, 4-off shift pattern.

What we offer

• Competitive Salary:Reflecting your skills and experience.
• Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive Benefits:Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts:With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development:Extensive opportunities for growth and advancement.

How you will do it

• Providing Alarm response and CCTV Monitoring and Analysis to external customers around the clock.
• You will work a shift pattern of two 12-hour days, two 12-hour nights, then 4x off.
• You will pro-actively respond to remote video on a priority basis
• Answer incoming telephone calls from both our internal and external customers and following company procedure to ensure resolutions.
• Maintaining customer confidentiality at all times is essential in this role.

What we look for

Required

• Excellent communication skills
• Customer Service skills
• Being able to deal with potentially very serious incidents with a calm, professional and reassuring manner.
• Customer focused with a proactive, can-do attitude.
• High levels of concentration and attention to detail is crucial.

Preferred

• SIA CCTV license
• Some knowledge of IT desirable
• Industry experience

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI- MS2

#LI-Onsite