Data Centre Control Room Operative

ICTS UK Ltd; Slough; Ibrido; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Personal Pension Scheme

Health Insurance Scheme

Discount shopping platform

Employee Assistance Programme

Cycle to Work Scheme

Descrizione del lavoro

ICTS UK Ltd in Slough is seeking reliable CCTV Operators to monitor alarms and coordinate security responses for our Data Centre client sites. The role requires vigilance, calm under pressure and a valid CCTV licence.

You will work a 4 on / 4 off pattern with 12‑hour shifts, covering both day and night. Full training, uniform, and health and safety equipment are provided, along with a Personal Pension Scheme, Health Insurance, cycle-to-work, staff discounts and employee assistance.

Competenze

• Excellent customer service skills.
• Clear written and verbal communication abilities.
• Ability to think and act quickly in emergencies or under pressure.
• Willingness to work cooperatively with peers and management.

Mansioni

• Monitor CCTV to prevent crime and ensure safety.
• Handle fire system isolations/reactivations as directed.
• Respond to alarms and dispatch officers as needed.
• Maintain the Fire log and incident records.
• Dispatch first aid as required and coordinate evacuations.
• Act as Incident Controller during opening hours.
• Log events and maintain DOB/Control Room logs.
• Manage staff rosters and hours reports as directed.
• Review and implement security policies for the site.
• Collaborate with management to improve risk mitigation.

Conoscenze

Customer service

Written communication

Emergency response

Teamwork

Descrizione del lavoro

ICTS are looking for reliable and technology savvy CCTV Operators to effectively monitor alarms and coordinate security responses for the sites of our Data Centre client in the Slough area.

You’ll be required to work a 4 on / 4 off shift pattern working 12-hour shifts, encompassing both days and nights.

ICTS are rapidly becoming the number one Security provider for Data Centres in the UK, and are the number one payer for Data Centre Security Officers in the UK. Your wages will reflect that with a competitive wage compared to local Data Centres.

Key Responsibilities:

• To effectively monitor CCTV for the prevention of crime and to ensure the Health and Safety of staff and visitors
• To deal with fire system isolations and reactivations, as directed
• To efficiently respond to alarms on the access control system and dispatch officers in response to case alarms
• To accurately maintain the Fire log
• To dispatch initial first aid response
• To dispatch officers to investigate stage 1 fire alarm activations
• To assume the role of Incident Controller until Duty Manager arrives within opening hours
• To co-ordinate the distribution of staff during an evacuation
• To complete Incident reports / Statements as required and to maintain record of events during an incident
• To complete and maintain the DOB (Control Room log) and ensure this is kept legible
• To complete the Staff log and the Operations log
• To co-ordinate the logging and storage of high value lost property
• To report and investigate any acts or omissions that may compromise health & safety immediately to the Supervisor/Duty Manager
• To log missing, damaged or unserviceable safety equipment
• Administrative duties as directed by line management, including roster management and hours reports
• Reviews and implements security and safety policies and standards at the premises
• Works closely with other officers / management to ensure the most effective and efficient provision of security and safety services
• Work with Management in reviewing threat assessments and ensure continual development of the risk mitigation/management processes

Person specification - essential:

• Hold a valid CCTV licence
• Demonstrate excellent customer service
• Hold excellent written communication and interpersonal skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Hold a willingness to work cooperatively and constructively with both your peer group and the leadership provided by department supervisors and management
• Have an ability to deliver succinct and clear verbal reports
• Five years’ checkable history and references
• To pass a criminal records check (CRC) to the required standards

Full training, uniform and health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.