Cctv Operator

Cheshire East Council; Macclesfield; On-site; GBP 27,000 - 29,000; Full time

Job summary

Cheshire East Council’s Public Space CCTV team is seeking a dedicated CCTV Operator to monitor live incidents and respond to emergencies, playing a vital role in protecting communities. You will interpret camera footage, coordinate with police and blue light services, and may attend court to give evidence when required.

The role is permanent and full-time (37 hours per week) with shifts covering days, nights, weekends and bank holidays.

Qualifications

• Experience in problem solving.
• Experience in customer service.
• Ability to obtain SIA CCTV licence and NPPV Vetting to level 2.
• Willingness to work nights, days, weekends and bank holidays.
• Ability to think quickly and communicate clearly.

Responsibilities

• Proactively monitor CCTV camera images and respond to incidents.
• Identify cameras and targets to aid in identifying criminal activity and take appropriate action.
• Liaise with Police and blue light services to ensure system effectiveness.
• Attend Court to give evidence when required.
• Supervise visitors to Control Room and ensure Data Protection compliance.

Skills

Problem solving

Customer service

Calm under pressure

Multitasking

Radio communications

Flexible schedule

Job description

CCTV Operator

Join our Public Space CCTV team and be at the heart of keeping our communities safe. From monitoring live incidents to taking emergency calls, you’ll play a vital role where every shift brings something new.

If you’re passionate about helping others, where you truly make a difference and want a role full of purpose, we’d love to have you on the team.

Contract: Permanent | Pay: Starting at £27,274 [plus an additional approx 20%], incremental for 5 years to £29,071 [plus an additional approx 20%] with yearly cost of living pay rises | Shifts cover days, nights, weekends and bank holidays working alternate 11.5hr days and nights | The position is for 1 FTE (37hrs average)

About the role

In this job you will:

• Proactively monitor CCTV camera images, adopt both an active and pro-active response by ensuring the information observed is correctly interpreted and communicated to all relevant organisations, mainly the blue light services.
• Identify individual cameras and targets to assist, wherever possible, in the identification of criminal and suspicious activities and to take appropriate action.
• Work in close liaison with the Police and other organisations, to ensure the system is effective, efficient and operating at its full potential.
• Attend Court, wherever necessary, to give evidence.
• Be responsible for the supervision of all persons visiting the Control Room and ensuring their compliance with the Data Protection Act and all relevant Codes of Practice.

Monitor lone worker alarms, business alarms, third party CCTV and all other work that aligns with working in an emergency Control Centre.

You will take emergency Out of Hours calls into the council during evening and weekends, resolve each call, provide advice and make the necessary outbound service call if required.

Keep and maintain records, relevant statistical information and to write reports as required and to carry out all other administrative tasks relevant to the post.

About you

You will:

• Have experience in problem solving
• Have experience in customer service
• Be confident and have the ability to think fast on your feet
• Be happy to use radios to multiple other radio users in a calm and confident manner
• Be able to multitask under pressure
• Be flexible in your approach to the workday
• Be able to obtain an SIA Licence in CCTV (which includes passing a weeklong course in Blackpool) and obtain NPPV Vetting to level 2 (full)
• Be able to work nights, days, weekends and bank holidays inclusive of Christmas.