CCTV Monitoring & Alarm Response Specialist

Johnson Controls International; Manchester; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary

Holiday entitlement

Pension

Life assurance

Employee assistance

Job summary

Johnson Controls, a global leader in building technologies, is seeking a CCTV Operator for two Manchester sites (Salford Quays and Cheetham Hill). This permanent, full-time role follows a 4-on, 4-off shift with days and nights. You will analyse CCTV footage, respond to incidents, take calls from internal and external clients, and accurately record events.

Escalations go to a Supervisor or Team Leader. This is an office-based role at two sites in Manchester.

Qualifications

• Excellent communication skills
• Customer service skills
• High levels of concentration and attention to detail are crucial

Responsibilities

• Analyse CCTV footage from premises and take appropriate action
• Handle incoming calls from internal and external customers
• Accurately record events on the company database and maintain records
• Escalate unresolved issues to Supervisor or Team Leader

Skills

Communication skills

Customer service

Concentration

Attention to detail

Job description

Johnson Controls, a global leader in building technologies, is seeking a CCTV Operator for two Manchester sites (Salford Quays and Cheetham Hill). This permanent, full-time role follows a 4-on, 4-off shift with days and nights. You will analyse CCTV footage, respond to incidents, take calls from internal and external clients, and accurately record events.

Escalations go to a Supervisor or Team Leader. This is an office-based role at two sites in Manchester.