National Control Centre Operator

Pivotal Sec Plus; Stoke-on-Trent; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Paid training

Full-time role

Bank holidays

Pension scheme

On-site parking

Overtime available

Career development

Job summary

Pivotal Sec Plus in Stoke-on-Trent is seeking a reliable NCC Operator for our Head Office. You will monitor alarms and CCTV, coordinate responses and support site teams to keep client sites secure.

Full training provided, rotating 4x12-hour shifts (48 hours per week), pay £13.46 per hour, 23 days annual leave, pension, and on-site parking. You will work independently and as part of a tight-knit operations team, with opportunities for qualification development.

Qualifications

• Excellent verbal and written communication skills (English).
• Good computer literacy and confidence using multiple systems.
• Strong attention to detail and the ability to remain calm under pressure.
• The ability to follow strict procedures and make sound decisions.
• Excellent organisational and time management skills.
• The ability to work independently as well as part of a team.
• Flexibility to work a rotating shift pattern, including days, nights and weekends.

Responsibilities

• Monitor and respond promptly to alarm activations, including intruder, fire and Panic Alarms.
• Operate CCTV systems effectively to monitor sites and support incident management.
• Track and monitor vehicles.
• Follow site-specific procedures and escalation processes accurately.
• Notify and deploy designated personnel in response to alarms and incidents.
• Communicate clearly and professionally with operational teams, providing accurate instructions and updates.
• Handle a high volume of calls from remote workers, facilitating safe access in line with strict operating procedures.
• Contact emergency services when required and follow established site protocols.
• Maintain accurate records of incidents, actions taken and communications.
• Work independently while contributing effectively as part of the wider operations team

Skills

Verbal and written communication

Multi-system computer literacy

Attention to detail

Calm under pressure

Procedural compliance

Teamwork

Flexible shifts

Tools

CCTV systems

Alarm monitoring software

Multiple systems

Job description

About the Role We are looking for a reliable, professional and motivated NCC Operator to join our Head Office team. This is a key operational role responsible for monitoring alarms and CCTV systems, coordinating responses and supporting our operational teams to ensure the safety and security of our clients' sites. Previous Control Room or CCTV experience is desirable but not essential, as full training will be provided for the right candidate.

Key Responsibilities

• Monitor and respond promptly to alarm activations, including intruder, fire and Panic Alarms.
• Operate CCTV systems effectively to monitor sites and support incident management.
• Track and monitor vehicles.
• Follow site-specific procedures and escalation processes accurately.
• Notify and deploy designated personnel in response to alarms and incidents.
• Communicate clearly and professionally with operational teams, providing accurate instructions and updates.
• Handle a high volume of calls from remote workers, facilitating safe access in line with strict operating procedures.
• Contact emergency services when required and follow established site protocols.
• Maintain accurate records of incidents, actions taken and communications.
• Work independently while contributing effectively as part of the wider operations team

About You

• Excellent verbal and written communication skills (English).
• Good computer literacy and confidence using multiple systems.
• Strong attention to detail and the ability to remain calm under pressure.
• The ability to follow strict procedures and make sound decisions.
• Excellent organisational and time management skills.
• The ability to work independently as well as part of a team.
• Flexibility to work a rotating shift pattern, including days, nights and weekends.

Essential Requirements

• Valid SIA Licence (essential).
• CCTV Licence (preferred but not essential).
• Previous Control Room or CCTV experience (desirable but not essential).

What We Offer

• £13.46 per hour.
• Full-time, permanent position with a 48-hour contract.
• 23 days annual leave.
• Double pay for Bank Holidays.
• Company pension scheme.
• Free on-site parking.
• Full training provided for the NCC Operator role.
• Ongoing professional development with opportunities to gain additional qualifications, including:
  • Fire Marshal Training.
  • Health & Safety qualifications.
  • Other role-specific training and development opportunities.
• A supportive working environment with opportunities to develop your skills and progress within the company.

Working Pattern

• 4 x 12-hour shifts per week.
• Rotating days, nights and weekends.

Join our team and become part of a professional organization that values reliability, teamwork and continuous development. If you're looking for a rewarding career in security operations with opportunities to gain recognised qualifications and grow your skills, we'd love to hear from you.

Location: Trentham Stoke on Trent - ST4 8GZ Job Type: Full-time, Permanent Hours: 48 hours per week (4 x 12-hour shifts with overtime available) Pay: £13.46 per hour