CCTV Operator

Wilson James; Ashford; On-site; GBP 52,000 - 57,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Life assurance scheme

Employee discounts

Cycle to Work scheme

Learning & Development

Health and wellbeing support

Uniform and full induction

Job summary

Wilson James is seeking a vigilant CCTV Operator for our Sunbury campus. You will monitor live feeds, manage incident records and support emergency responses from a dedicated control room. This permanent role requires clear communication, strict adherence to procedures and confidentiality.

Join a security team that prioritises safety, compliance and professionalDevelopment opportunities. The position offers full-time hours and comprehensive benefits within a leading security provider.

Qualifications

• SIA DS CCTV Licence required.
• Experience operating CCTV in control room or surveillance.
• Strong observational and analytical skills for multiple feeds.
• Excellent written/verbal communication; report logging.
• Knowledge of UK GDPR and data protection.
• Ability to follow SOPs with minimal supervision.
• Maintain confidentiality and chain of custody for evidence.
• Professional, reliable and detail-oriented.

Responsibilities

• Monitor live CCTV, PTZ and ANPR systems to identify threats and safety concerns.
• Maintain situational awareness across buildings, car parks and public areas.
• Respond to alarms/incidents; escalate to Duty Security Manager as needed.
• Coordinate on-site security officers via radio communications.
• Produce accurate incident reports and control room logs; preserve evidential records.
• Extract and securely preserve CCTV footage per GDPR and procedures.
• Conduct routine system checks and report faults promptly.
• Ensure controlled access to the room and CCTV systems.

Skills

SIA DS CCTV Licence

CCTV control room experience

Observation & analysis

Report writing & incident logging

GDPR & Data Protection knowledge

Following SOPs with minimal oversight

Confidentiality & chain of custody

Communication & team coordination

Job description

CCTV Operator

Permanent
Location: Sunbury
Hours: Full time, 60 hours a week, 5 days a week, 07:00 - 19:00
Pay: £17.42 oh

Join Wilson James as a CCTV OperatorWilson James is seeking a professional and vigilant CCTV Operator to join our security team at a prestigious corporate campus in Sunbury. This is a critical role responsible for monitoring CCTV systems, supporting incident management, protecting people and assets, and ensuring the highest standards of security and compliance. Working from a dedicated control room, you will play a key role in maintaining site safety, supporting emergency responses, and providing accurate evidential records when required.

About the Role:

• Monitor live CCTV, PTZ and ANPR systems across the site to identify security threats, suspicious activity and safety concerns.
• Maintain constant situational awareness across multiple buildings, car parks, public areas and pedestrian routes.
• Respond to alarms, incidents and security concerns, escalating appropriately to the Duty Security Manager.
• Coordinate and support on-site security officers through effective radio communications.
• Produce accurate incident reports, control room logs and evidential records.
• Extract and securely preserve CCTV footage in accordance with GDPR and company procedures.
• Conduct routine system checks and report faults or equipment issues promptly.
• Maintain strict confidentiality and ensure only authorised individuals access the control room and CCTV systems.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• Valid SIA DS and CCTV Licence.
• Proven experience operating CCTV systems within a control room, security operations centre, or surveillance environment.
• Strong observation and analytical skills with the ability to monitor multiple camera feeds effectively.
• Excellent written and verbal communication skills, including report writing and incident logging.
• Experience handling and preserving evidence while maintaining a clear chain of custody.
• Knowledge of UK GDPR, Data Protection legislation and CCTV best practice.
• Ability to follow site procedures, SOPs and security protocols with minimal supervision.
• Professional, reliable and customer-focused approach with excellent attention to detail.

Desirable

• First Aid at Work qualification.
• AED/Defibrillator certification.
• Full UK Driving Licence.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.