CCTV Control Room Operator – Security & Incident Response

Wilson James; Ashford; On-site; GBP 52,000 - 57,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Life assurance scheme

Employee discounts

Cycle to Work scheme

Learning & Development

Health and wellbeing support

Uniform and full induction

Job summary

Wilson James is seeking a vigilant CCTV Operator for our Sunbury campus. You will monitor live feeds, manage incident records and support emergency responses from a dedicated control room. This permanent role requires clear communication, strict adherence to procedures and confidentiality.

Join a security team that prioritises safety, compliance and professionalDevelopment opportunities. The position offers full-time hours and comprehensive benefits within a leading security provider.

Qualifications

• SIA DS CCTV Licence required.
• Experience operating CCTV in control room or surveillance.
• Strong observational and analytical skills for multiple feeds.
• Excellent written/verbal communication; report logging.
• Knowledge of UK GDPR and data protection.
• Ability to follow SOPs with minimal supervision.
• Maintain confidentiality and chain of custody for evidence.
• Professional, reliable and detail-oriented.

Responsibilities

• Monitor live CCTV, PTZ and ANPR systems to identify threats and safety concerns.
• Maintain situational awareness across buildings, car parks and public areas.
• Respond to alarms/incidents; escalate to Duty Security Manager as needed.
• Coordinate on-site security officers via radio communications.
• Produce accurate incident reports and control room logs; preserve evidential records.
• Extract and securely preserve CCTV footage per GDPR and procedures.
• Conduct routine system checks and report faults promptly.
• Ensure controlled access to the room and CCTV systems.

Skills

SIA DS CCTV Licence

CCTV control room experience

Observation & analysis

Report writing & incident logging

GDPR & Data Protection knowledge

Following SOPs with minimal oversight

Confidentiality & chain of custody

Communication & team coordination

Job description

Wilson James is seeking a vigilant CCTV Operator for our Sunbury campus. You will monitor live feeds, manage incident records and support emergency responses from a dedicated control room. This permanent role requires clear communication, strict adherence to procedures and confidentiality.

Join a security team that prioritises safety, compliance and professionalDevelopment opportunities. The position offers full-time hours and comprehensive benefits within a leading security provider.