CCTV Controller - Canary Wharf Security Operations

UniTrust Protection Services (UK) Ltd; Greater London; On-site; GBP 42,000 - 48,000; Full time

Job summary

UniTrust Protection Services (UK) Ltd is recruiting for a CCTV Controller to monitor and protect people, premises, and property within a flagship Canary Wharf environment. The role involves supervising security tasks, supporting the Security Manager, and ensuring KPI/SLA adherence while remaining customer-focused.

The post requires presenting a professional image and delivering exceptional service to staff and visitors, collaborating with catering, cleaning, maintenance, and Front of House teams

Qualifications

• Deliver outstanding customer service to staff and visitors.
• Be flexible and adaptable to all tasks or challenges.
• Maintain confidentiality and handle information securely.

Responsibilities

• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and give commitment to the client and tenants
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the client, tenants other service providers positively to all you come in to contact with
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact is clear, courteous, polite, professional, and respectful
• Complete reports and documentation in a timely fashion
• Be familiar with all Security and Emergency procedures on site and assist in their execution and practice.

Skills

Customer service

Attention to detail

Professional presentation

Tools

CCTV systems

Access control systems

Job description

UniTrust Protection Services (UK) Ltd is recruiting for a CCTV Controller to monitor and protect people, premises, and property within a flagship Canary Wharf environment. The role involves supervising security tasks, supporting the Security Manager, and ensuring KPI/SLA adherence while remaining customer-focused.

The post requires presenting a professional image and delivering exceptional service to staff and visitors, collaborating with catering, cleaning, maintenance, and Front of House teams