CCTV Controller - Canary Wharf Security Operations

Unitrust Protection Services; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Unitrust Protection Services in Canary Wharf is seeking a CCTV Controller to oversee security systems and protect people, premises and property within a flagship building.

You will support the Security Manager, maintain KPI/SLA standards, and work in a team focused on an exceptional customer journey for staff and visitors.

This role requires presenting well, adapting to events, and handling reports with discretion in a dynamic on-site environment.

Responsibilities

• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and commit to the client and tenants
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the client and tenants' other service providers positively to all you contact with throughout the customer journey
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional, and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
• Where applicable: appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion

Job description

Unitrust Protection Services in Canary Wharf is seeking a CCTV Controller to oversee security systems and protect people, premises and property within a flagship building.

You will support the Security Manager, maintain KPI/SLA standards, and work in a team focused on an exceptional customer journey for staff and visitors.

This role requires presenting well, adapting to events, and handling reports with discretion in a dynamic on-site environment.