CCTV Controller

Manchester Arndale; Ipswich; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

OCS UK & Ireland is seeking a CCTV Controller for permanent night shifts (18:00–06:00) on a 4-on, 2-off pattern at a site in the UK. You will operate the CCTV and related security systems, ensure incident escalation, maintain logs, and support daily security operations under the Security Manager.

The role requires SIA CCTV status, ACT Awareness, and SCaN certification, with strong communication and problem-solving skills. Right to work in the UK is essential.

Qualifications

• You must have the right to work in the UK.
• SIA – CCTV certification is required.
• ACT Awareness certification is preferred.
• SCaN for CCTV Operators is desirable.
• Strong problem-solving abilities and communication skills.

Responsibilities

• Ensure clear, accurate communication and transmission of all relevant information
• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
• Effectively deploy security resources to handle all incidents and matters arising
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
• Implement emergency procedures in accordance with the Incident and Emergency Plan
• Document complaints, incidents involving possible criminal activity, and other daily activities

Skills

SIA – CCTV

ACT Awareness

SCaN for CCTV Operators

Problem-solving skills

Verbal and written communication

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer:

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning:

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth:

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay:

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

DAYS OF WORKING - Permanent Night Shifts 18:00 - 06:00 on a 4 on, 2 off shift pattern

As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

Key Responsibilities

• Ensure clear, accurate communication and transmission of all relevant information


• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs


• Effectively deploy security resources to handle all incidents and matters arising


• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records


• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems


• Implement emergency procedures in accordance with the Incident and Emergency Plan


• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK


• SIA – CCTV


• ACT Awareness


• SCaN for CCTV Operators


• Problem-solving skills


• Effective verbal and written communication skills

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.