CCTV Team Leader

Manchester Arndale; Corby; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Job summary

OCS UK & Ireland is seeking a CCTV Team Leader to oversee CCTV Investigators supporting Morrisons stores and 1,000 convenience locations. You will manage daily CCTV operations, lead a high-performing team, and collaborate with police and stakeholders to secure evidence and secure prosecutions.

The role involves managing the central inbox and coordinating with the Crime & Investigations Department, delivering proactive investigations and strong customer and supplier relationships.

Qualifications

• Influencing others and gaining commitment.
• Strong customer-focused behaviour.
• High level of planning and organisational capability.
• Personable, enthusiastic and able to deliver excellent customer service.
• Strong record-keeping abilities.
• Able to manage own workload effectively.
• Ability to build and maintain positive working relationships.
• Excellent interpersonal abilities.
• Demonstrates strong personal integrity.
• Excellent computer skills (Excel, Outlook, Word).
• Able to deliver Trust, Respect, Unity & Empowerment.

Responsibilities

• Manage CCTV Investigators, ensuring goals, standards and performance outcomes are met.
• Support the client’s Loss Prevention team with any LP matters or concerns.
• Oversee CCTV processes for all supermarket and convenience locations.
• Work with client leads on confidential projects and ensure compliant use of all systems.
• Support regional managers in developing a strong, productive team; line manage CCTV Investigators.
• Issue intelligence bulletins to frontline officers to support deter-not-detain activity.
• Review and download CCTV for any matter under investigation.
• Provide police with requested CCTV, intelligence and evidence.
• Manage the Crime & Investigations Department central email inbox.
• Support internal investigations, ensuring sufficient evidence is supplied.
• Work in partnership with the Control Room team when required.

Skills

Influencing & Commitment

Customer Focus

Planning & Organisation

Personable & Enthusiastic

Record Keeping

Time Management

Relationship Building

Interpersonal Skills

Integrity

IT Skills

Tools

Excel

Outlook

Word

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

SHIFT PATTERN - Monday to Friday and working one in six weekends

OCS is seeking a CCTV Team Leader to oversee our CCTV Investigators and support the Crime & Investigations Department across 500 Morrisons stores and 1,000 convenience locations. You will manage daily CCTV operations, lead a high‑performing team, and work closely with police, store colleagues, and national stakeholders to ensure incidents are investigated, evidence is secured, and offenders are prosecuted.

The CCTV Team Leader is responsible for managing the CCTV Investigators. The CCTV team are responsible for monitoring and downloading footage from all 500 Morrisons sites alongside 1000 convenience locations. The Team Leader will be responsible for managing the Crime & Investigations Departments central email address and liaising with police and store colleagues to ensure we prosecute the individuals targeting our clients locations.

The successful candidate will maintain strong customer and supplier relationships, collaborate with senior leaders, and contribute to a proactive, progressive and professional working environment.

Key Responsibilities

• Team Leadership — Manage CCTV Investigators, ensuring goals, standards and performance outcomes are met.
• Loss Prevention Support — Support the client’s Loss Prevention team with any LP matters or concerns.
• CCTV Operations — Oversee CCTV processes for all supermarket and convenience locations.
• Confidential Projects — Work with client leads on confidential projects and ensure compliant use of all systems.
• Team Building — Support the Investigations Manager in developing a strong, productive team; line manage CCTV Investigators.
• Intelligence Dissemination — Issue intelligence bulletins to frontline officers to support deter‑not‑detain activity.
• CCTV Review & Downloading — Review and download CCTV for any matter under investigation.
• Police Liaison — Provide police with requested CCTV, intelligence and evidence.
• Central Inbox Management — Manage the Crime & Investigations Department central email inbox.
• Internal Investigations — Support regional managers with internal investigations, ensuring sufficient evidence is supplied.
• Control Room Collaboration — Work in partnership with the Control Room team when required.

Health & Safety Responsibilities

• Communicate regularly with colleagues on safety matters to maintain morale and a free flow of ideas.
• Ensure OCS safety standards are reflected positively through your actions and those of your team.
• Supervise and manage work activities effectively.
• Maintain a clean, tidy and professional department environment.
• Ensure kitchen and shared facilities are kept clean and organised.
• Maintain building security, ensuring visitors are signed in/out and escorted appropriately.

Requirements

• Influencing & Commitment — Ability to influence others and gain commitment.
• Customer Focus — Demonstrates strong customer‑focused behaviour.
• Planning & Organisation — High level of planning and organisational capability.
• Personable & Enthusiastic — Personable, enthusiastic and able to deliver excellent customer service.
• Record Keeping — Strong record‑keeping abilities.
• Time Management — Able to manage own workload effectively.
• Relationship Building — Ability to build and maintain positive working relationships.
• Interpersonal Skills — Excellent interpersonal abilities.
• Integrity — Demonstrates strong personal integrity.
• IT Skills — Excellent computer skills (Excel, Outlook, Word).
• Company Values — Able to deliver Trust, Respect, Unity & Empowerment.
• HR Process Knowledge — Understanding of disciplinaries, performance reviews, attendance reviews, RTWs and appraisals.

Experience

• Policing Knowledge — Extensive knowledge of policing and crime reduction.
• Client & Employee Liaison — Proven track record of dealing with clients and employees.
• Functional Support — Proactive in providing operational and investigative support.
• Investigations Experience — Experience supporting or conducting investigations.
• Technology & Software — Ability to use new technology and crime‑intelligence platforms.
• Proactive Approach — Demonstrates a proactive, can‑do attitude.
• Integrity — Strong personal integrity and professionalism.
• Adaptability — Able to work effectively in a fast‑paced, evolving environment.
• Logistical & Innovative Thinking — Strong problem‑solving and innovative thinking skills.
• H&S Awareness — Awareness of health & safety risk assessments.
• CCTV & Intelligence Platforms — Strong understanding of CCTV systems and platforms such as Auror.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.