Cath Lab Cardiac Booking Coordinator (Welsh-Speaking)

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 21,000 - 25,000; Full time

Job summary

Ysbyty Glan Clwyd is seeking an Administrator/Receptionist to join the Cath Lab and Cardiac Physiology administration team. The role requires a highly organised, flexible approach, excellent customer service and the ability to handle confidential patient information with diplomacy.

Welsh language skills are essential for this post; applications may be submitted in Welsh. NHS experience is preferred but not essential, and a positive, proactive manner will help manage a busy reception and admin

Qualifications

• English and Mathematics to GCSE or equivalent level.
• NVQ level 3 Customer Care or equivalent qualification or experience.
• Previous clerical / reception experience.
• Able to concentrate on administrative duties in an unpredictable environment with interruptions from medical staff and telephones.
• Able to communicate information clearly and sensitively in person and over the telephone.
• Ability to work to strict deadlines and prioritise tasks.

Responsibilities

• Provide professional, accurate and prompt administrative support to facilitate booking services for diagnostic clinics.
• Use initiative in complex situations to ensure patients are booked in line with local and national access targets.
• Handle sensitive and confidential cardiology-related information according to guidelines.
• Be flexible to prioritise workloads and duties as part of the Administration Team.
• Communicate with tact, diplomacy and sensitivity, especially where barriers exist.
• Understand the department and Health Board procedures to handle internal and external enquiries confidently.

Skills

Customer service

Communication

Reception skills

Education

NVQ Level 3 Customer Care

Tools

IT qualification

Job description

Ysbyty Glan Clwyd is seeking an Administrator/Receptionist to join the Cath Lab and Cardiac Physiology administration team. The role requires a highly organised, flexible approach, excellent customer service and the ability to handle confidential patient information with diplomacy.

Welsh language skills are essential for this post; applications may be submitted in Welsh. NHS experience is preferred but not essential, and a positive, proactive manner will help manage a busy reception and admin