PABC Booking Clerk

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Betsi Cadwaladr University Health Board invites applications for a patient booking role within a busy appointments call centre at Wrexham Maelor Hospital. Welsh language ability is essential; you will book outpatient clinic appointments and theatre procedures as part of a customer-focused team.

We seek candidates with excellent communication, the ability to multi-task, and composure under pressure to manage waiting lists and NHS systems within the hospital’s patient access team.

Qualifications

• GCSE maths and English at A-C standard.
• NVQ3 or equivalent or experience in a busy office.
• IT knowledge of Microsoft Office.

Responsibilities

• Book outpatient appointments and theatre procedures.
• Work in a busy call centre and manage waiting lists.
• Maintain excellent communication and stay calm under pressure.

Skills

Communication skills

Teamwork

Telephone handling

Calm under pressure

Education

GCSE Maths & English (A-C)

NVQ3 or equivalent/office experience

Tools

Microsoft Office

NHS systems

Job description

Job Overview

The ability to speak Welsh is essential for this post. Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.

Main duties of the job

A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital. We are looking for a hard working individuals to join our team. The role is based in a busy call centre environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Qualification

Essential Criteria

• Good standard of education GCSE maths English A- C
• NVQ3 or equivalent or knowledge or experience working in a busy office environment
• I.T knowledge Micro soft packages

Desirable criteria

• Understanding of Medical terminology/ NHS experience
• Experience of working with NHS systems

Skills

Essential criteria

• Experience of working in an Acute hospital/GP practice or Call centre environment
• Experience of working with general public

Desirable criteria

• Experience of working with NHS systems
• Competent in use of Microsoft office

Experience

Essential criteria

• Excellent communication skills both written, verbal & telephone
• Ability to work as part of a team

Desirable criteria

• Previous waiting list management