Catering Supervisor

Serco Group; Bangor; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free gym membership for you and your,1

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Discounts across retailers

Job summary

Serco Group is recruiting on behalf of Northern Community Leisure Ltd to appoint a Catering Supervisor for Bangor, NI. The role covers full-time hours (37 per week) across 7 days, with early starts and evening shifts in a busy café setting.

You will lead the daily operation, ensure top quality food/service, manage stock and costs, and uphold health and safety standards while delivering a welcoming customer experience in a community leisure facility.

Qualifications

• Proven experience managing successful teams within a catering, hospitality or food service environment.

Responsibilities

• Manage the daily operation of the café, ensuring high standards of food and beverage service.
• Lead colleagues to provide excellent customer service and a positive customer experience.
• Manage stock levels, purchasing, pricing and food waste to maximise efficiency and meet budgets.
• Ensure compliance with health and safety requirements, food hygiene standards and allergen controls.
• Monitor sales, costs and gross profit; take action to meet budgets and objectives.
• Identify opportunities for growth, continuous improvement and innovation across catering operations.

Skills

Team management

Catering

Food service

Staff training

Customer service

Communication

Job description

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Location: Bangor Aurora Aquatics and Leisure Complex, Bangor, BT20 4TH

Schedule: Full-time – 37 hours per week working across 7 days between the hours 7.30am – 8pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Northern Community Leisure Ltd.

Northern Community Leisure Ltd encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Catering Supervisor to join their team and help make a positive difference every day.

As Catering Manager, you'll lead the day-to-day operation of the café, ensuring customers receive great food, excellent service and a welcoming experience. Your work will have purpose, helping create positive experiences for visitors while supporting a trusted community facility that brings people together. This is an opportunity to take pride in delivering high standards, driving innovation and creating a positive impact on communities every day.

What you’ll do as a Catering Supervisor

• Manage the daily operation of the café, ensuring food and beverage services are delivered to high standards
• Lead, organise and support colleagues to provide excellent customer service and a positive customer experience
• Manage stock levels, purchasing, pricing and food waste to maximise efficiency and achieve financial targets
• Ensure compliance with health and safety requirements, food hygiene standards and food allergen controls
• Monitor sales, costs and gross profit performance, taking action to meet agreed budgets and objectives
• Identify opportunities for growth, continuous improvement and innovation across the catering operation

Does this sound like you?

• Proven experience managing successful teams within a catering, hospitality or food service environment
• At least 2 years’ experience working within a busy café/ restaurant environment
• Strong food preparation and menu delivery experience, with a focus on quality and customer satisfaction
• Confident communication skills with the ability to build trust with customers, colleagues and stakeholders
• Comfortable working in a fast-paced environment while maintaining high standards and a positive attitude

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks:

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.
Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.