Catering Assistant

Support Office; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Birthday day off

Michelin masterclasses

Development courses L2-L7

Retail discounts & cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental health app

Enhanced parental leave

Fertility leave

Grandparent leave

Job summary

Support Office is hiring a Customer Service Assistant / General Assistant to join our catering operations in London. The role includes barista responsibilities, serving customers in restaurants, and assisting with corporate hospitality events.

Training and career development are part of the package, with benefits and progression opportunities. Candidates should have previous customer service experience, strong communication, and a focus on food safety.

Qualifications

• Previous experience in a customer service environment.
• Food safety Level 2 and Health & Safety Level 2 certificates are required.

Responsibilities

• Serve customers in our restaurants and assist with barista duties.
• Support with corporate hospitality events as needed.
• Monitor counters and chillers to ensure cleanliness and presentation.
• Ensure food safety practices are followed at all times.

Skills

Customer service

Barista duties

Cash handling

Merchandising

Communication

Education

Food safety Level 2

Health & Safety Level 2

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team. This Catering Assistant position supports our catering operations across Zones 1 to 3. The role involves duties such as barista responsibilities, serve customers in our restaurants, and/or assisting with corporate hospitality events. Transport costs will be covered upon successful probation of 3 months.

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one. Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• - An annual day off for your birthday!
• - Monthly masterclasses with Michelin-starred chefs.
• - Fully funded development courses ranging from levels 2 to 7.
• - Discounts and cashback at a wide variety of retail and leisure outlets.
• - Cycle-to-work scheme.
• - Freedom Friday – a paid day off to volunteer at a charity of your choice.
• - Free lunch every workday!
• - 24/7 access to the Mental Health Charter App.
• - Enhanced parental leave benefits.
• - Paid leave for fertility treatments.
• - Grandparent leave to support your loved ones with their new arrival.

Catering Assistant • London, United Kingdom, United Kingdom